Vacancy title:
IT Technician

[Type: FULL_TIME, Industry: Architecture, and Construction, Category: Computer & IT]

Jobs at:
Hemingways Holdings Limited

Deadline of this Job:
Sunday, October 19 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Friday, October 10 2025, Base Salary: Not Disclosed

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JOB DETAILS:

JOB SUMMARY:

Hemingways Watamu is seeking a skilled and service-oriented ICT Technician to join our team. This role is pivotal in ensuring the seamless operation of our hotel's information and communication technology systems, supporting both back-of-house operations and guest-facing services.

KEY RESPONSIBILITIES:

• Maintain and support the hotel's ICT infrastructure, including networks, servers, and connected devices.
• Ensure optimal performance of systems used in reservations, billing, and property management.
• Troubleshoot hardware and software issues promptly to minimise disruption to operations and guest experiences.
• Perform routine maintenance and system updates to uphold reliability and security.
• Liaise with external vendors for system upgrades, repairs, and technical support.
• Provide responsive and courteous support to hotel staff and guests regarding ICT-related matters.

WHAT WE'RE LOOKING FOR:

• Proven experience in ICT support, preferably within the hospitality industry.
• Strong understanding of hotel systems including Opera PMS, Simphony POS, Material Control and SUN Systems.
• Proven experience in maintaining Local Area Networks (LANs), IPTV, and CCTV systems.
• Excellent problem-solving skills and a proactive approach to issue resolution.
• Outstanding customer service and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

ACADEMIC QUALIFICATION:

• Advanced diploma or Degree in information systems or information technology.
• CCNA, Network+ or similar network certification.
• Cloud management certifications are added advantage.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

CVs to be sent to recruitment@hemingways.co by 19 October 2025

Join Hemingways Watamu where Quality, Excellence, Trust, and Care shape every guest experience.

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