Vacancy title:
Incubator

[Type: FULL_TIME, Industry: Retail, Category: Sales & Retail, Advertising & Marketing, Business Operations]

Jobs at:
Kilimall

Deadline of this Job:
Sunday, February 1 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Wednesday, January 28 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background information about the job or company

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

Responsibilities or duties

• Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.
• Provide ongoing support to existing sellers in collaboration with Account Managers.
• Track the on boarding progress of new sellers and ensure timely setup of listings, pricing, and store readiness.
• Compile and maintain seller training resources, including FAQs and best practices.
• Collect and incorporate feedback to continuously improve training content.
• Monitor the performance and engagement of incubated sellers and recommend support strategies.

Qualifications or requirements

• Fluent in English and Swahili.
• Prior experience in e-commerce or digital platforms is an advantage.
• Strong skills in Excel, PowerPoint, and Word for reporting and training material development.
• Excellent communication and coordination skills.
• Quick learner with strong problem-solving skills and attention to detail.

Experience needed

Prior experience in e-commerce or digital platforms is an advantage.

Any other provided details

Key Performance Indicators

• Number and effectiveness of seller training sessions delivered monthly.
• On boarding success and first-month sales of newly incubated sellers
• Quality and quantity of new and optimized product listings.
• Positive seller feedback and performance ratings.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Are you interested in this position and meet the minimum requirements? Apply by sending an  with your CV and a convincing cover letter to  clearly stating the subject heading "JOB TITLE" by 1st February 2026.. Due to the high volume of applications received, only shortlisted candidates will be contacted.

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