Summary
Date Posted: Wednesday, March 08, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Tasks and Responsibilities:
Oversight
• Oversee the establishment of robust information technology systems throughout project locations in Nairobi, northern, and southeastern Kenya as needed. Oversee the installation, configuration and troubleshooting of individual and networked computer systems (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP).
• Develop and oversee compliance with written operating guidelines and maintenance schedules.
• Maintain network security (antivirus and communication devices).
• Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual

Support
• Quickly respond to problems or interruption in network access.
• Respond to all STAWI Project staff with computer-related problems, requests, or questions.
• Work with appropriate administrative staff to resolve problems with network connection caused by factors outside the office space.
• Remain available on-call, as reasonable, when[HS1] out of the office to help staff with emergency problems or questions related to the network.
• Provide staff training in critical IT functions and security for smooth project operations.
• Establish regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates, and termination.
• Train and supervise DAI county staff embedded in government offices if needed on basic server maintenance.[HS2]
• Provide support to the installation and configuration of DAI Email on Smartphone (Android, Blackberry, and Apple).
• Provide support to the STAWI Communication Team to maintain STAWI social media presence/websites as agreed with USAID.
• Provide support to the Communication Team to upload STAWI content on USAID Global Waters, Mission websites and other platforms as agreed with USAID.

Access
• Coordinate management and upkeep of Information Technology Systems, as well as requesting access or deleting access to project systems.
• Setup new staff on the active directory and establish Lotus Notes accounts; Remove staff access to the active directory and terminate their Lotus Notes email account.
• Maintain email accounts for all staff and confidentiality of all passwords and other restricted information.
• Procurement/Inventory Management
• Where appropriate, work with STAWI Operations team to establish agreements with local vendors.
• Prepare procurement specifications and SOWs for IT procurements per DAI standards.
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
• Verify the adequacy of power supply, grounding, cabling, telephone line wiring, connectors, and other system infrastructure.
• Verify the completeness of delivered software, including the adequacy of licensing, and ensure that licensing and registration is completed for all project procured software.
• Maintain tracker of software licenses within project TAMIS. Maintain copies of licenses and request the purchase of additional licenses from the Home Office Project Coordinator.
• Review all IT procurement requests in TAMIS
• Maintain warranties for IT related products.
• Provide annual IT inventory and software audits Installation
• Configure staff laptops for Phase 1 procurement and work with home office (OIMT) to configure additional laptops received in the field.
• Install LAN hardware and all procured software, including, but not limited to, the LAN operating system, Windows, Lotus Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software.
• Client computer hardware and application configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
• Install network and personal firewalls.

Uninstallation
• Uninstall all software, including, but not limited to, the LAN operating system, Windows, Lotus Notes, TAMIS, Microsoft Office and Suite components, antivirus and backup software back to the original in the end of the project.
• Dismantle Local Area Network.
• Working with DAI System Administrator on cleaning the data of the server and create the back up for HO record Maintenance
• Ensure that all IT systems are well-protected against viruses, power supply fluctuations and other threats to the systems.
• Properly maintain all computer and multimedia equipment in the STAWI project office.
• Server and server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
• Ensure the safety of the server and other equipment in the computer room by locking the door at the end of each day.
• As required, verify the completeness and functionality of delivered computers, hubs and switches, modems, UPS machines, printers, scanners, and other hardware accessories, and take remedial replacement or repair action if needed.
• Administer IP PBX extensions
• Maintain IP PBX hardware and phones Backup
• Back up project servers with a frequency as determined by the DAI Home Office Systems Administrator.[HS3]
• Remove backup tapes from server and store in a secure location.
• Backup all project electronic records and clean equipment prior to disposing to other partners.

Qualifications:
• Completed college education in relevant field and minimum 7 years of relevant experience in IT system administration, maintenance, and user support
• PC and Server support experience
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Hyper-V visualization platform
• Knowledge of Windows network services: AD. DNS, DHCP, WSUS, Print and file sharing
• Experience with IBM Notes Client configuration
• Experience with Outlook client or O365 services
• Knowledge of backup and restore services
• Physical and logical LAN and WAN infrastructure principles
• Communication equipment and VPN services
• No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer
• Demonstrated honesty, trustworthiness, initiative, and self-motivation handling all assigned tasks
• Must have English language proficiency, verbal and written
• Must be a cooperating country citizen, or a noncooperating country citizen lawfully admitted for permanent residence in Kenya.


Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure

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Information Technology (IT) Specialist

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