IUCN

IT

Nairobi, Kenya · Kenya

Posted on Mar 19, 2026

MAJOR RESPONSIBILITIES:

Regional IT Service Delivery: Lead the implementation, management, and support of end-user computing, network infrastructure, systems, and IT services for the International Union for Conservation of Nature (IUCN) Eastern and Southern Africa Regional Office (ESARO) and all Country and Project Offices in the region.

Infrastructure & Systems Management: Oversee planning, deployment, maintenance, and lifecycle management of hardware, software, network equipment, telecommunications, and collaboration tools.

Cybersecurity & Compliance: Ensure systems security, data protection, patch management, backups, and compliance with IUCN global IT policies and standards.

User Support & Helpdesk Coordination: Provide responsive technical support, manage incidents and service requests, and participate in the global “follow-the-sun” support model, including backup support to other regions when required.

IT Asset & Vendor Management: Maintain IT asset inventories, coordinate procurement and vendor relationships, manage licenses and service contracts, and support timely processing of IT-related payments.

Business Continuity & Event Support: Ensure IT operational continuity, respond to critical incidents (including outside normal hours when necessary), and provide technical support for regional meetings, events, and global Congresses

SPECIFIC DUTIES:

IT Strategy, Planning & Service Delivery;

• Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
• Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
• Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
• Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.

Systems & Infrastructure Administration;

• Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
• Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
• Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
• Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
• Monitor system performance and ensure minimal downtime through proactive maintenance.

Cybersecurity, Compliance & Business Continuity;

• Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
• Ensure software license compliance and IT asset management across all regional offices.
• Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
• Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).

End-User Support & Capacity Building;

• Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
• Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
• Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.

• Lead the implementation, management, and support of end-user computing, network infrastructure, systems, and IT services for the International Union for Conservation of Nature (IUCN) Eastern and Southern Africa Regional Office (ESARO) and all Country and Project Offices in the region.
• Oversee planning, deployment, maintenance, and lifecycle management of hardware, software, network equipment, telecommunications, and collaboration tools.
• Ensure systems security, data protection, patch management, backups, and compliance with IUCN global IT policies and standards.
• Provide responsive technical support, manage incidents and service requests, and participate in the global “follow-the-sun” support model, including backup support to other regions when required.
• Maintain IT asset inventories, coordinate procurement and vendor relationships, manage licenses and service contracts, and support timely processing of IT-related payments.
• Ensure IT operational continuity, respond to critical incidents (including outside normal hours when necessary), and provide technical support for regional meetings, events, and global Congresses
• Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
• Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
• Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
• Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.
• Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
• Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
• Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
• Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
• Monitor system performance and ensure minimal downtime through proactive maintenance.
• Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
• Ensure software license compliance and IT asset management across all regional offices.
• Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
• Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).
• Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
• Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
• Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.

• End-user computing
• Network infrastructure
• Systems management
• IT service delivery
• Hardware management
• Software management
• Network equipment management
• Telecommunications management
• Collaboration tools management
• Cybersecurity
• Data protection
• Patch management
• Backup and recovery
• IT policy compliance
• User support
• Helpdesk coordination
• Incident management
• Service request management
• IT asset management
• Vendor management
• Procurement coordination
• License management
• Service contract management
• Business continuity planning
• Critical incident response
• Technical support for events
• ICT project leadership
• Infrastructure planning
• Budgeting
• Cloud infrastructure management (AWS)
• Microsoft 365 administration
• Active Directory administration
• Azure AD administration
• Windows Server administration
• ERP administration
• HRIS administration
• CRM administration
• System imaging
• SCCM
• Endpoint protection
• Firewall management
• Threat detection
• Synchronized security solutions
• Software license compliance
• Disaster recovery testing
• Security threat mitigation
• Hardware support
• Software support
• Enterprise application support
• Cloud service support
• Network infrastructure support
• Laptop support
• Desktop support
• Tablet support
• Mobile device support
• VoIP phone support
• Printer support
• Videoconferencing system support
• Remote user support

• Experience in implementing, managing, and supporting end-user computing, network infrastructure, systems, and IT services.
• Experience in planning, deployment, maintenance, and lifecycle management of hardware, software, network equipment, telecommunications, and collaboration tools.
• Experience in ensuring systems security, data protection, patch management, backups, and compliance with IT policies and standards.
• Experience in providing technical support, managing incidents and service requests, and participating in a global support model.
• Experience in maintaining IT asset inventories, coordinating procurement and vendor relationships, managing licenses and service contracts.
• Experience in ensuring IT operational continuity and responding to critical incidents.
• Experience in developing and implementing IT standards.
• Experience in planning and managing IT infrastructure and services.
• Experience in evaluating user needs and recommending technology solutions.
• Experience in leading ICT projects, infrastructure planning, and vendor coordination.
• Experience in administering and maintaining IT infrastructure including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
• Experience in managing and optimizing cloud infrastructure (e.g., AWS).
• Experience in administering enterprise platforms such as Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM.
• Experience in system configuration, deployment, patch management, updates, and system imaging using centralized tools (e.g., SCCM).
• Experience in monitoring system performance and proactive maintenance.
• Experience in implementing and managing cybersecurity controls.
• Experience in ensuring software license compliance and IT asset management.
• Experience in conducting backup and recovery operations, disaster recovery testing, and business continuity planning.
• Experience in identifying, assessing, and mitigating security threats.
• Experience in providing advanced technical support for hardware, software, enterprise applications, cloud services, and network infrastructure.
• Experience in managing lifecycle support for various devices including laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
• Experience in providing remote user support and collaborating within a global IT support framework.