Background information about the job or company

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

Responsibilities or duties

The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.

Qualifications or requirements

Diploma in Mechanical/Automotive Engineering

COP qualifications

Assertiveness and Self-drive

Good interpersonal skills

Good communication and negotiation skills

Speed and Accuracy

Ability to work in a team

Ability to work under pressure and manage time effectively

Strong Analytical skills

Ready to work odd hours

Excellent Computer skills

Experience needed

At least 3 years working experience in a similar role

• Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
• Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
• Carry out re- inspections on repaired motor vehicles
• Provide technical guidance when called upon on various reasonable options to settle motor claims
• Continuous service provider management by constant appraisals
• Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
• Procure parts for garages through bidding.
• Constantly Review the list of rare model vehicles
• Resolve customer complaints and disputes on matters relating to repairs
• Ensure that the repair bids are sent to respective garages.
• Review all bids and award the repairs to the lowest bidder.

• Assertiveness and Self-drive
• Good interpersonal skills
• Good communication and negotiation skills
• Speed and Accuracy
• Ability to work in a team
• Ability to work under pressure and manage time effectively
• Strong Analytical skills
• Ready to work odd hours
• Excellent Computer skills

• Diploma in Mechanical/Automotive Engineering
• COP qualifications