Background

Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities.

As the resort prepares for its grand opening, suitably qualified, experienced, and highly motivated individuals are invited to join the dynamic team in the following positions.

Job Purpose

To supervise laundry operations by ensuring efficient cleaning, pressing, handling and distribution of linen, uniforms and guest laundry while maintaining quality standards, inventory control and operational efficiency.

Key Duties and Responsibilities

• Supervise daily laundry operations and assign duties to laundry attendants.
• Ensure proper washing, drying, ironing, folding and distribution of linen and uniforms.
• Inspect laundered items to ensure quality standards are achieved.
• Monitor linen inventory and recommend replacement where necessary.
• Ensure laundry equipment is properly maintained and serviced.
• Coordinate with Housekeeping and other departments on linen requirements.
• Monitor usage of detergents, chemicals and other laundry supplies.
• Ensure compliance with laundry hygiene and occupational safety standards.
• Maintain accurate laundry records and reports.
• Handle guest laundry requests and ensure timely delivery.
• Train and supervise laundry staff.
• Perform any other duties as may be assigned by the Executive Housekeeper.

Key Performance Indicators (KPIs)

• Laundry turnaround time.
• Linen quality inspection scores.
• Linen loss percentage.
• Guest satisfaction with laundry services.
• Laundry equipment uptime.
• Compliance with laundry SOPs.
• Inventory accuracy.
• Staff productivity.
• Reduction in chemical and water wastage.
• Timely completion of laundry schedules.

Education, Skills and Experience

Must have:

• Diploma or Certificate in Hospitality Management, Housekeeping & Laundry Operations or a related field from a recognized institution.
• Minimum of three (3) years' relevant experience in laundry operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
• Sound knowledge of commercial laundry operations, linen management and fabric care.

• Supervise daily laundry operations and assign duties to laundry attendants.
• Ensure proper washing, drying, ironing, folding and distribution of linen and uniforms.
• Inspect laundered items to ensure quality standards are achieved.
• Monitor linen inventory and recommend replacement where necessary.
• Ensure laundry equipment is properly maintained and serviced.
• Coordinate with Housekeeping and other departments on linen requirements.
• Monitor usage of detergents, chemicals and other laundry supplies.
• Ensure compliance with laundry hygiene and occupational safety standards.
• Maintain accurate laundry records and reports.
• Handle guest laundry requests and ensure timely delivery.
• Train and supervise laundry staff.
• Perform any other duties as may be assigned by the Executive Housekeeper.

• Sound knowledge of commercial laundry operations, linen management and fabric care.

• Diploma or Certificate in Hospitality Management, Housekeeping & Laundry Operations or a related field from a recognized institution.
• Minimum of three (3) years' relevant experience in laundry operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.