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Vacancy title:
Management, Computer & IT
[Type: FULL_TIME, Industry: Internet, Category: Computer & IT]
Jobs at:
Peach Payments
Deadline of this Job:
Wednesday, November 12 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
How you'll add value to this team
- Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration
- Understand user requirements and communicate how we can solve their business and technical challenge
- Partner with our Product, Engineering and Account Management team in helping customers understand what is technically possible
- Spend time interacting with users by email, phone and Zoom/similar
- Optimise our internal and external documentation and processes surrounding a host of products
- Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants
What we'd like you to have:
- An understanding of technical systems and the ability to translate that knowledge to support merchants
- Background/experience working with various switches such as, Base24, ACI, Bankserv/Payinc, technical Banking experience with payments and Issuing Card etc.
- A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants
- The ability to self organize and initiative to identify opportunities for improvement
- Previous payments experience is a plus
- The ability to foster strong relationships with internal and external stakeholders
- Strong business writing and spoken English
- An understanding of multiple programming languages, such as Python or JavaScript
- Valid work authorisation to work in your country of residence
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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