Job Description

Our client, DIB Bank Kenya Limited a subsidiary of Dubai Islamic Bank PJSC, seek to hire Manager, Core Banking Assets Products (IT) to manage and provide IT support for the Core Banking assets product modules, including loans, mortgages, asset financing, and credit facilities. The role ensures the stability, security, and compliance of IT systems supporting asset-based products while aligning technology solutions with business needs. The Manager will enable the bank to deliver efficient and reliable lending products and services.

Job Responsibilities

System Support & Maintenance

• Provide day-to-day technical and functional support for CB assets modules (loans, mortgages, asset financing).
• Troubleshoot and resolve incidents, system errors, and performance issues affecting CB asset products.
• Manage configurations, parameterization, and enhancements of CB assets modules.
• Ensure timely execution of batch processes, reconciliations, and system jobs related to asset products.

Change & Release Management

• Work with vendors and internal teams to implement system upgrades, patches, and new releases.
• Ensure proper testing (SIT/UAT) of changes and coordinate with business units before go-live.
• Maintain detailed documentation of system changes and version control.

Integration & Automation

• Support integration of CB assets modules with other enterprise systems, including Loan Origination Systems, Credit Scoring, Collections, and Treasury.
• Collaborate with IT development teams to automate manual processes related to loan origination and servicing.
• Ensure data consistency and seamless information flow across systems.

Risk, Compliance & Security

• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, and internal IT security policies.
• Implement access controls, audit logs, and monitoring for CB asset modules.
• Collaborate with Risk and Audit teams to address vulnerabilities and compliance gaps.

Business Support & Stakeholder Engagement

• Act as liaison between IT and business product teams, including Retail, Corporate, and SME lending.
• Translate business requirements for new or enhanced asset products into IT solutions.
• Provide training and system guidance to business users.
• Participate in business projects as the IT SME for CB asset modules.

Continuous Improvement

• Monitor system performance and recommend improvements for efficiency and scalability.
• Identify opportunities for system enhancements, automation, and digitization.
• Research emerging technologies that can enhance lending systems and customer experience.

Other Requirements

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications.
• Minimum of 7 years’ experience in IT support for core banking systems, with at least 3 years managing loan/asset product modules.
• Strong knowledge of loan processing, credit systems, and banking operations from an IT perspective.
• Experience in SQL, system integration, and vendor management.

Key Skills & Competencies:

• Strong technical expertise in core banking systems and asset product modules.
• Excellent troubleshooting and problem-solving skills.
• Knowledge of system integration (APIs, middleware, third-party platforms).
• Strong stakeholder engagement and communication skills.
• Ability to balance IT controls, compliance, and business needs.
• High integrity, detail-oriented, and customer-focused mindset.

• Provide day-to-day technical and functional support for CB assets modules (loans, mortgages, asset financing).
• Troubleshoot and resolve incidents, system errors, and performance issues affecting CB asset products.
• Manage configurations, parameterization, and enhancements of CB assets modules.
• Ensure timely execution of batch processes, reconciliations, and system jobs related to asset products.
• Work with vendors and internal teams to implement system upgrades, patches, and new releases.
• Ensure proper testing (SIT/UAT) of changes and coordinate with business units before go-live.
• Maintain detailed documentation of system changes and version control.
• Support integration of CB assets modules with other enterprise systems, including Loan Origination Systems, Credit Scoring, Collections, and Treasury.
• Collaborate with IT development teams to automate manual processes related to loan origination and servicing.
• Ensure data consistency and seamless information flow across systems.
• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, and internal IT security policies.
• Implement access controls, audit logs, and monitoring for CB asset modules.
• Collaborate with Risk and Audit teams to address vulnerabilities and compliance gaps.
• Act as liaison between IT and business product teams, including Retail, Corporate, and SME lending.
• Translate business requirements for new or enhanced asset products into IT solutions.
• Provide training and system guidance to business users.
• Participate in business projects as the IT SME for CB asset modules.
• Monitor system performance and recommend improvements for efficiency and scalability.
• Identify opportunities for system enhancements, automation, and digitization.
• Research emerging technologies that can enhance lending systems and customer experience.

• Strong technical expertise in core banking systems and asset product modules
• Excellent troubleshooting and problem-solving skills
• Knowledge of system integration (APIs, middleware, third-party platforms)
• Strong stakeholder engagement and communication skills
• Ability to balance IT controls, compliance, and business needs
• High integrity, detail-oriented, and customer-focused mindset
• Experience in SQL, system integration, and vendor management

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications