Background information about the job or company (e.g., role context, company overview)

DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.

Responsibilities or duties

System Support & Maintenance

• Provide daily technical and functional support for CB liabilities modules (deposits, current accounts, savings, fixed deposits).
• Troubleshoot and resolve incidents, system errors, and performance issues related to liabilities products.
• Manage configurations, parameterization, and enhancements of CB liabilities modules.
• Ensure smooth end-of-day (EOD), end-of-month (EOM), and interest accrual processes.

Change & Release Management

• Coordinate upgrades, patches, and new releases for liabilities modules with vendors and internal teams.
• Conduct system testing (SIT/UAT) and validation before production rollout.
• Document system changes and maintain version control.

Integration & Automation

• Support integration of liabilities modules with digital banking, payments, treasury, and financial reporting systems.
• Collaborate with IT teams to automate manual processes related to account management and reconciliation.
• Ensure data integrity and consistency across all integrated systems.

Risk, Compliance & Security

• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, AML/KYC policies, and IT security standards.
• Implement access controls, segregation of duties, and audit logs for CB liabilities systems.
• Work with Risk, Compliance, and Audit teams to close system gaps and vulnerabilities.

Business Support & Stakeholder Engagement

• Act as the IT liaison for business teams managing deposits, savings, and current accounts.
• Translate business product requirements into IT system solutions.
• Provide training and technical support to business users of liability modules.
• Participate in projects related to new liability products as the IT subject matter expert.

Continuous Improvement

• Monitor performance and capacity of CB liabilities modules, recommending upgrades and optimizations.
• Identify opportunities to digitize, automate, and improve liability product processes.
• Research emerging technologies (API-based integrations, open banking) for liability services.

Qualifications or requirements (e.g., education, skills)

Education

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or vendor-specific certifications.

Experience needed

Work Experience

• At least 7 years of IT experience in core banking systems with 3+ years supporting liabilities modules.
• Knowledge of deposits, interest processing, and reconciliation from an IT perspective.
• Experience in SQL, system integration, and vendor management.

Key Skills & Competencies

• Strong technical expertise in core banking liabilities modules.
• Excellent troubleshooting and analytical skills.
• Knowledge of APIs, middleware, and integration with external systems.
• Strong stakeholder management and communication skills.
• Ability to balance IT compliance and business objectives.
• High integrity, detail orientation, and customer service mindset.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Discover more

Managing

Training & Certification

Jobs

Check how your CV aligns with this job

• Provide daily technical and functional support for CB liabilities modules (deposits, current accounts, savings, fixed deposits).
• Troubleshoot and resolve incidents, system errors, and performance issues related to liabilities products.
• Manage configurations, parameterization, and enhancements of CB liabilities modules.
• Ensure smooth end-of-day (EOD), end-of-month (EOM), and interest accrual processes.
• Coordinate upgrades, patches, and new releases for liabilities modules with vendors and internal teams.
• Conduct system testing (SIT/UAT) and validation before production rollout.
• Document system changes and maintain version control.
• Support integration of liabilities modules with digital banking, payments, treasury, and financial reporting systems.
• Collaborate with IT teams to automate manual processes related to account management and reconciliation.
• Ensure data integrity and consistency across all integrated systems.
• Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, AML/KYC policies, and IT security standards.
• Implement access controls, segregation of duties, and audit logs for CB liabilities systems.
• Work with Risk, Compliance, and Audit teams to close system gaps and vulnerabilities.
• Act as the IT liaison for business teams managing deposits, savings, and current accounts.
• Translate business product requirements into IT system solutions.
• Provide training and technical support to business users of liability modules.
• Participate in projects related to new liability products as the IT subject matter expert.
• Monitor performance and capacity of CB liabilities modules, recommending upgrades and optimizations.
• Identify opportunities to digitize, automate, and improve liability product processes.
• Research emerging technologies (API-based integrations, open banking) for liability services.

• Strong technical expertise in core banking liabilities modules.
• Excellent troubleshooting and analytical skills.
• Knowledge of APIs, middleware, and integration with external systems.
• Strong stakeholder management and communication skills.
• Ability to balance IT compliance and business objectives.
• High integrity, detail orientation, and customer service mindset.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or vendor-specific certifications.
• At least 7 years of IT experience in core banking systems with 3+ years supporting liabilities modules.
• Knowledge of deposits, interest processing, and reconciliation from an IT perspective.
• Experience in SQL, system integration, and vendor management.