About this role

Phones are core to how GiveDirectly delivers cash — recipients need one to receive mobile money — and we buy close to a million of them a year across our country programs. That means constant coordination: what each country needs and when, which suppliers can deliver it, whether the price is fair, and what happens when a batch arrives damaged or a shipment runs late.

This role owns that end-to-end: forecasting demand with Programs, managing supplier relationships and orders, and keeping price, delivery, and quality on track across every country we operate in.

Reports to: Senior Manager, Global Supply Chain

What you’ll do:

Forecasting & planning

• Partner with Programs and country Operations & Procurement Managers (OPMs) to build and maintain rolling phone demand forecasts by country and model
• Translate forecasts into purchase timelines that avoid both stockouts and overstock

Sourcing & supplier management

• Own supplier communication for feature phones and smartphones
• Run RFQ/RFP processes to bring on new suppliers where needed, in coordination with country procurement teams
• Track supplier performance and address quality, pricing, or reliability issues directly with vendors

Order & payment management

• Process and track purchase orders from request through delivery
• Coordinate with Finance on vendor payments, invoice discrepancies, and budget tracking
• Manage returns, warranty claims, and defective-device resolution with suppliers

Reporting & continuous improvement

• Track and report OTIF, cost savings, and Programs satisfaction on a regular cadence
• Flag emerging risks — price increases, supply shortages, customs delays — before they affect delivery
• Work with the Phone Inventory System Lead and Global Supply Chain on inventory visibility as new tooling comes online

What you’ll bring:

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Language Requirement: English

2+ years in procurement, supply chain, or vendor/category management; electronics, telecom, or hardware sourcing experience is a strong plus

Experience with demand forecasting and purchase order management

Strong negotiation skills and a track record of managing supplier relationships, including resolving commercial disputes like returns and warranty claims

Comfort coordinating across multiple African countries, time zones, and stakeholder groups (Programs, Finance, country OPMs)

• Partner with Programs and country Operations & Procurement Managers (OPMs) to build and maintain rolling phone demand forecasts by country and model
• Translate forecasts into purchase timelines that avoid both stockouts and overstock
• Own supplier communication for feature phones and smartphones
• Run RFQ/RFP processes to bring on new suppliers where needed, in coordination with country procurement teams
• Track supplier performance and address quality, pricing, or reliability issues directly with vendors
• Process and track purchase orders from request through delivery
• Coordinate with Finance on vendor payments, invoice discrepancies, and budget tracking
• Manage returns, warranty claims, and defective-device resolution with suppliers
• Track and report OTIF, cost savings, and Programs satisfaction on a regular cadence
• Flag emerging risks — price increases, supply shortages, customs delays — before they affect delivery
• Work with the Phone Inventory System Lead and Global Supply Chain on inventory visibility as new tooling comes online

• Demand forecasting
• Purchase order management
• Negotiation skills
• Supplier relationship management
• Commercial dispute resolution
• Coordination across multiple countries and stakeholder groups

• 2+ years in procurement, supply chain, or vendor/category management
• Electronics, telecom, or hardware sourcing experience is a strong plus
• Experience with demand forecasting and purchase order management
• Strong negotiation skills and a track record of managing supplier relationships, including resolving commercial disputes like returns and warranty claims
• Comfort coordinating across multiple African countries, time zones, and stakeholder groups (Programs, Finance, country OPMs)