Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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Manager, Product Design

Job Type

Full T

me

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

Banking

KEY RESPONSIBILITIES:

• Provide direction and guidance to product design teams to meet timely deliveries.
• Manage product design and development activities.
• Provide design solutions to meet cost-effectiveness and on-time deliveries.
• Validate product designs, identify constraints and provide corrective actions.
• Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
• Support and align efforts to meet customer and business needs.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Effectively communicate insights and plans to cross-functional team members and management.
• Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
• Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback

The successful candidate will meet the below minimum criteria:

• Bachelor’s degree from a recognized university (Required).
• Professional Qualifications/Certification in Business Analysis Certification is an added advantage.
• At least 5 years’ relevant experience in product design within the financial services or fintech sectors. This should include specific experience in the following areas:
• 5 years’ experience in digital Banking solutions delivery
• 5 years’ experience in product or Service design; design &/or digital multi-channel technical support
• 3 years’ experience in product customer journey mapping, service design
• 2 years’ experience in workflow optimization
• 2 years’ experience in information architecture and accessibility standards
• 2 years’ experience working in agile teams
• 4 years’ experience in cross-functional stakeholder management

Check how your CV aligns with this job

• Provide direction and guidance to product design teams to meet timely deliveries.
• Manage product design and development activities.
• Provide design solutions to meet cost-effectiveness and on-time deliveries.
• Validate product designs, identify constraints and provide corrective actions.
• Evaluate the design of new and existing products by conducting thorough analysis and assessment of product specifications.
• Support and align efforts to meet customer and business needs.
• Understand and negotiate the needs and expectations of multiple stakeholders.
• Effectively communicate insights and plans to cross-functional team members and management.
• Contribute to product direction conversations, with emphasis on leading the experience vision for the product areas.
• Meet regularly with key business partners to review current challenges, uncover root causes, recommend course correction, and implement strategies to support implementation effectiveness based on feedback

• Product design
• Digital Banking solutions delivery
• Product or Service design
• Digital multi-channel technical support
• Product customer journey mapping
• Service design
• Workflow optimization
• Information architecture
• Accessibility standards
• Agile methodologies
• Cross-functional stakeholder management
• Communication
• Problem-solving
• Analytical skills
• Leadership

• Bachelor’s degree from a recognized university
• Professional Qualifications/Certification in Business Analysis Certification is an added advantage