Background

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency. Pursuant to the CBK Act, the Central Bank promotes financial stability through regulation, supervision and licensing of fin...

Job Purpose

The Protocol Manager is responsible for providing Protocol services to the Governor and Deputy Governors including their high-level guests. The role holder will also be responsible for liaising with stakeholders and teams, coordinating events, meetings and visits, managing logistics, schedules and itineraries as well as ensuring adherence to protocol in line with the Bank’s Vision and Values.

Key Duties and Responsibilities

Strategic Responsibilities

• Support and coordinate teams assigned to the Governor/Deputy Governor and VIP guests during meetings and conferences.
• Plan and organize logistics for Governor/Deputy Governor and high-level guests attending workshops/meetings organized by the Executive Office
• Provide and maintain effective linkages, contact development and builds strong and sustainable partnerships with relevant government agencies, hotels, airlines, and travel agencies.
• Provide Protocol guidance to staff and supports management during official events and offers guidance on the expected patterns of official functions and prepares guest lists, assists in issuance and distribution of invitation cards and seating arrangements.

Technical and Operational Responsibilities

• Follow-up on Visas, Diplomatic Notes and Clearance Letters from the Office of the President.
• Provide courtesies to Governor's and DG's guests.
• Provide airport courtesies to the Governor, Deputy Governors, Chairman and other VIP guests.
• Ensure airport VIP lounges are booked for the Executive during travel overseas.
• Make adequate arrangements for official dinners, luncheons, press conferences etc.
• Maintain imprest / travel allowances to facilitate local travel for staff attached to Executive Wing during official functions, meetings and workshops attended by Governor/Deputy Governor.
• Verifies hotel invoices and other relevant claims before settling payment.
• Identifies suitable gifts for Bank’s VIP guests.

Other Responsibilities

• Works closes with Security and Transport Divisions to ensures adequate security and transport is provided to visiting high-level Bank guests.
• Any other roles and responsibilities that may be assigned from time.

Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Communications or related field from a reputable university.
• A Master’s degree in Public Administration, Business Administration, Communications or related field from a reputable university is an added advantage.
• Professional qualification (s) in Business Administration, Protocol, Events Management, Diplomacy, International Relations, Security and any other related field.

Work Experience

• At least six (6) years of experience in Protocol Service, Events Management, Planning or similar roles.

• Support and coordinate teams assigned to the Governor/Deputy Governor and VIP guests during meetings and conferences.
• Plan and organize logistics for Governor/Deputy Governor and high-level guests attending workshops/meetings organized by the Executive Office
• Provide and maintain effective linkages, contact development and builds strong and sustainable partnerships with relevant government agencies, hotels, airlines, and travel agencies.
• Provide Protocol guidance to staff and supports management during official events and offers guidance on the expected patterns of official functions and prepares guest lists, assists in issuance and distribution of invitation cards and seating arrangements.
• Follow-up on Visas, Diplomatic Notes and Clearance Letters from the Office of the President.
• Provide courtesies to Governor's and DG's guests.
• Provide airport courtesies to the Governor, Deputy Governors, Chairman and other VIP guests.
• Ensure airport VIP lounges are booked for the Executive during travel overseas.
• Make adequate arrangements for official dinners, luncheons, press conferences etc.
• Maintain imprest / travel allowances to facilitate local travel for staff attached to Executive Wing during official functions, meetings and workshops attended by Governor/Deputy Governor.
• Verifies hotel invoices and other relevant claims before settling payment.
• Identifies suitable gifts for Bank’s VIP guests.
• Works closes with Security and Transport Divisions to ensures adequate security and transport is provided to visiting high-level Bank guests.
• Any other roles and responsibilities that may be assigned from time.

• Protocol services
• Liaising with stakeholders
• Event coordination
• Meeting coordination
• Visit coordination
• Logistics management
• Schedule management
• Itinerary management
• Adherence to protocol
• Contact development
• Partnership building
• Protocol guidance
• Guest list preparation
• Invitation card issuance and distribution
• Seating arrangements
• Visa processing
• Diplomatic note processing
• Clearance letter processing
• Guest courtesies
• Airport courtesies
• VIP lounge booking
• Arranging official dinners, luncheons, press conferences
• Imprest/travel allowance management
• Invoice verification
• Gift identification
• Security coordination
• Transport coordination

• Bachelor’s degree in Public Administration, Business Administration, Communications or related field from a reputable university.
• A Master’s degree in Public Administration, Business Administration, Communications or related field from a reputable university is an added advantage.
• Professional qualification (s) in Business Administration, Protocol, Events Management, Diplomacy, International Relations, Security and any other related field.