Manager: Client Services job at Imperial Managed Solutions East Africa
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522 Days Ago
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Vacancy title:
Manager: Client Services

[ Type: FULL TIME , Industry: Logistics , Category: Customer Service ]

Jobs at:

Imperial Managed Solutions East Africa

Deadline of this Job:
22 December 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Saturday, December 10, 2022 , Base Salary: Not Disclosed

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Learn more about Imperial Managed Solutions East Africa
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JOB DETAILS:

Job Function
Maintain ownership of a portfolio of Imperial Managed Solutions EA clients retention, growth and development within that portfolio.

Key performance areas
• Collate and analyze operational data and generate client dashboard reports.
• Analyze client data based on operations for internal and external.
• Business review meetings pre-scheduled for the year.
• Manage and optimize interactions with Internal and External customers to ensure centricity.
• Ensure contractual obligations are adhered to by both client and business.
• Participate in the implementation of departmental and site EMS objectives.
• To ensure smooth take-on of clients projects.

Qualifications required
• A Bachelors in Sales and Marketing or any Business related course.
• Project Management qualifications and skills an added advantage.

Skills and experience required
• Minimum 3 years of experience within logistics services industry in a mangement role.
• Have a proven sales and marketing experience.
• Excellent communication & presentation skills.
• Be able to communicate with Customers and Clients at senior levels.
• Self-starter who is able to develop relationships.
• Strong analytical skills.
• Ability to solve problems by engaging key stakeholders.
• Be accountable to internal and external stakeholders.
• Must be proficient in Microsoft Office including Excel, Word and Power point programs.

Other requirements
• Ability to work under pressure.
• Positive, confident, self-motivated, Solutions-oriented and able to work as a member of a team.

Behavioral Competencies
• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Analysing
• Learning & researching
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks

Work Hours: 8


Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified? Go to Imperial Managed Solutions East Africa on careers.imperiallogistics.com to apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 22 December 2022
Duty Station: Nairobi
Posted: 10-12-2022
No of Jobs: 1
Start Publishing: 10-12-2022
Stop Publishing (Put date of 2030): 10-12-2066
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