Qualifications Required

• Matric
• Logistics or similar qualification will be an advantage

Experience and Skills Required

• At least 5 years’ experience in a Logistics Operational Supervisor/Management environment
• TMS and Planning Software
• Tracking Systems (Pullsit, C-Track etc.)
• Operational cross border experience essential

• Design and implement regional client services delivery strategy and associated best practice.
• Manage operational outputs contributing to client satisfaction, reduced risk and improved profitability.
• Build trust relationships with clients and suppliers to support business development and growth objectives.
• Focus on solutions, optimisation, reporting and maintaining a positive team culture.
• Oversee the end‑to‑end client service delivery.
• Coordinate internal functions.
• Optimise transport operations.
• Ensure billing accuracy and service-level compliance.
• Take responsibility for actions, projects and people.
• Provide others with clear direction and motivate and empower others.
• Uphold ethics and values and demonstrate integrity.
• Establish good relationships with customers, subcontractors and staff.
• Present and communicate information.
• Analyse numerical data and all other sources of information, to break them into component parts, patterns and relationships.
• Support transport compliance and governance.
• Develop commercial models and rate structures.
• Manage client relationships and stakeholders.
• Oversee daily Transport Management operations, ensuring adherence to SLA, SOPs, and best‑practice standards.
• Lead, mentor, and develop the Client Services team.
• Drive a culture of accountability, performance excellence, and customer centricity.
• Ensure accurate, timely reporting to clients and internal stakeholders.
• Ensure accurate rate application for all loads and services.
• Validate billing inputs and support financial teams during month‑end processes.
• Investigate and rectify rate discrepancies, zero‑rated loads, or unbilled activities.
• Identify cost‑saving opportunities and support client profitability management.

• Knowledge of TMS systems and planning software.
• Client Relationship & Stakeholder Management
• Operational Management
• Leadership & People Management
• Reporting & Compliance
• Billing, Cost Control & Financial Accuracy
• TMS and Planning Software
• Tracking Systems (Pullsit, C-Track etc.)

• Matric
• Logistics or similar qualification will be an advantage