Background

The world is rapidly changing and the job market is no exception, with the future of work becoming increasingly dependent on digital skills. Unfortunately, young people are struggling to keep up and are three times more likely to be unemployed compared to other age groups, leading to long-lasting impacts on their careers and financial stability. To address...

Responsibilities

Strategic Leadership & Business Growth

• Define and execute the global growth strategy for INUA Nexus (GBS)
• Own and deliver multi-million-dollar revenue targets
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
• Secure high-value enterprise and government contracts
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems

P&L Ownership & Financial Performance

• Own full Profit & Loss (P&L) for INUA Nexus
• Drive revenue growth, margin expansion, and cost optimization
• Develop and manage annual budgets, forecasts, and financial plans
• Ensure sustainable and scalable business performance

Global Service Delivery Excellence

• Oversee end-to-end service delivery operations across all GBS verticals
• Ensure SLA adherence, quality assurance, and client satisfaction
• Implement AI-driven delivery models and automation frameworks
• Drive continuous improvement in efficiency, productivity, and service quality

Operational Scale & Infrastructure Development

• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
• Scale workforce from hundreds to thousands of employees
• Design and implement a standardized global GBS operating model
• Optimize resource allocation and operational efficiency

Talent & Workforce Strategy

• Build and lead a high-performing, globally competitive workforce
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
• Champion impact sourcing and youth employment initiatives
• Develop leadership capability across all levels of the organization

AI Integration & Innovation

• Embed AI and automation into all service delivery functions
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO

Governance, Risk & Compliance

• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
• Maintain audit-ready operations and enterprise-grade security practices
• Oversee risk management and regulatory compliance

Qualifications & Experience

Education

• Bachelor’s degree in Business, Technology, or related field
• MBA or equivalent executive qualification (preferred)

Experience

• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
• Experience with AI-enabled services or digital transformation (highly preferred)

• Define and execute the global growth strategy for INUA Nexus (GBS)
• Own and deliver multi-million-dollar revenue targets
• Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
• Secure high-value enterprise and government contracts
• Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
• Own full Profit & Loss (P&L) for INUA Nexus
• Drive revenue growth, margin expansion, and cost optimization
• Develop and manage annual budgets, forecasts, and financial plans
• Ensure sustainable and scalable business performance
• Oversee end-to-end service delivery operations across all GBS verticals
• Ensure SLA adherence, quality assurance, and client satisfaction
• Implement AI-driven delivery models and automation frameworks
• Drive continuous improvement in efficiency, productivity, and service quality
• Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
• Scale workforce from hundreds to thousands of employees
• Design and implement a standardized global GBS operating model
• Optimize resource allocation and operational efficiency
• Build and lead a high-performing, globally competitive workforce
• Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
• Champion impact sourcing and youth employment initiatives
• Develop leadership capability across all levels of the organization
• Embed AI and automation into all service delivery functions
• Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
• Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
• Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
• Maintain audit-ready operations and enterprise-grade security practices
• Oversee risk management and regulatory compliance

• Strategic Leadership
• Business Growth
• Enterprise Sales
• Partnership Development
• P&L Management
• Financial Planning
• Service Delivery Excellence
• AI-driven Delivery Models
• Automation Frameworks
• Operational Scale
• Infrastructure Development
• Talent Management
• AI Integration
• Innovation
• Governance
• Risk Management
• Compliance
• GDPR
• ISO 27001 / 27701
• SOC 2
• Digital Transformation

• Bachelor’s degree in Business, Technology, or related field
• MBA or equivalent executive qualification (preferred)
• 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
• Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
• Experience with AI-enabled services or digital transformation (highly preferred)