Background information about the job or company

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

Responsibilities or duties

Provide exceptional client service, acting as the first point of contact for updates and questions

Manage a high-volume caseload with precision and care

Use RingCentral and Casee case management system daily

Identify pending medical records and billing requests

Contact medical facilities via phone or written communication

Review and interpret previously submitted medical records

Enter detailed notes of communications with providers

Set follow-up dates and escalate issues to assigned paralegals

Maintain electronic files and ensure timely case progression

Qualifications or requirements

Experience with medical records management in a legal or healthcare settin

Proficiency in RingCentral and Casee (or similar systems

Strong organizational skills and ability to handle heavy call volum

Excellent communication skills – verbal and writte

Detail-oriented, proactive, and able to thrive in a fast-paced environmen

Commitment to confidentiality and professionalis

• Provide exceptional client service, acting as the first point of contact for updates and questions
• Manage a high-volume caseload with precision and care
• Use RingCentral and Casee case management system daily
• Identify pending medical records and billing requests
• Contact medical facilities via phone or written communication
• Review and interpret previously submitted medical records
• Enter detailed notes of communications with providers
• Set follow-up dates and escalate issues to assigned paralegals
• Maintain electronic files and ensure timely case progression

• Proficiency in RingCentral and Casee (or similar systems
• Strong organizational skills and ability to handle heavy call volum
• Excellent communication skills – verbal and writte
• Detail-oriented, proactive, and able to thrive in a fast-paced environmen
• Commitment to confidentiality and professionalis

• Experience with medical records management in a legal or healthcare settin