Vacancy title:
Meter Readers

[Type: FULL_TIME, Industry: Utilities, Category: Customer Service]

Jobs at:
Nyandarua Water & Sanitation Company

Deadline of this Job:
Friday, July 25 2025

Duty Station:
Kenya | Nyandarua | Kenya

Summary
Date Posted: Thursday, July 10 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• To accurately read customer water meters, record consumption data, report faulty or tampered meters, and support timely and correct billing for water services.

Key Responsibilities/ Duties /Tasks: -

• Visit customer premises to read and record water meter readings accurately.
• Ensure all assigned meters are read within the billing cycle.
• Report faulty, damaged, leaking, or tampered meters to the supervisor.
• Identify and report illegal connections, meter bypasses, or unauthorized water use.
• Ensure readings are recorded clearly and legibly in meter reading App.
• Inform customers of any meter-related issues observed during visits.
• Assist in verifying disputed readings or customer complaints regarding high or low bills.
• Work closely with the billing team to ensure timely data entry and bill generation.
• Maintain accurate records of daily routes, meters read, and anomalies found.
• Ensure care and maintenance of meter reading tools and equipment.
• Maintain good customer relations and uphold the utility’s image in the community.
• Report safety hazards or access issues (e.g., locked gates, dogs, flooded meter boxes).
• Support disconnection or reconnection operations when required.
• Participate in periodic meter audits, inspections, and data verification exercises

Job requirements

• Basic training in meter reading, data collection, or customer service
• Certificate in any relevant field such as plumbing, business, or water operations is an added advantage.
• Computer literacy or familiarity with digital meter reading devices and apps.
• A valid motorbike riding license (for fieldwork in dispersed rural areas) is an added advantage.
• Accuracy and attention to detail in reading and recording meter data.
• Good knowledge of rural areas and ability to follow routes with minimal supervision.
• Physical fitness and ability to work outdoors in varied weather conditions.
• Basic troubleshooting skills for identifying faulty or tampered meters.
• Good communication and interpersonal skills, especially when interacting with customers.
• Honesty, reliability, and high level of integrity.
• Basic problem-solving and reporting skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with handheld reading devices or willingness to learn.
• Respect for customer property and privacy while performing duties.
• Have good interpersonal relations and communication skills
• Excellent organization skills.
• Shortlisted Candidates must satisfy the requirements of chapter six of the constitution of Kenya on Leadership and integrity through provision of; -
  • Current certificate of good conduct from Directorate of Criminal Investigation Department.
  • Current Tax compliance certificate from Kenya Revenue Authority.
  • A clean and current report from an approved credit reference Bureau (CRB).
  • Clearance from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from Higher Education Loans Board (HELB)

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

TERMS OF EMPLOYMENT

• The appointment will be for a fixed contract term of 3 YEARS renewable subject to satisfactory performance evidenced by continuous achievement of performance targets.

APPLICATION INSTRUCTIONS

• Application packages in a sealed envelope which include a cover letter, detailed CV and certified copies of certificates and testimonials should be sent by post or courier to: -

The Managing Director
Nyandarua Water and Sanitation Company,
P.O. Box 164- 20300,
Nyahururu.

In addition to the Hard copy of the application, a soft copy should be sent to recruitment@nyandaruawater.co.ke before the expiry of the closing date (25 TH July 2025, 17:00 Hours) with the VACANCY NUMBER as the email subject.
Note:

• The Vacancy number should be clearly marked on the left top corner of the outer envelope of the application package.
• Only shortlisted candidates will be contacted.
• Canvassing in any way will lead to automatic disqualification.
• Include your current gross remuneration on the cover letter.

CLOSING DATE: (25 TH July 2025, 17:00 Hours)

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