Background

M-KOPA is a leading fintech and technology company that has transformed access to digital financial services across Africa. The organization provides affordable smartphones and other digital financial products to underserved customers using an innovative pay-as-you-go financing model. Through the use of advanced data analytics, artificial intelligence, and mobile technology, M-KOPA enables millions of people to access essential services, build credit histories, and improve their financial wellbeing.

Operating across several African markets including Kenya, Uganda, Nigeria, Ghana, Rwanda, and South Africa, M-KOPA continues to expand its technology-driven financial ecosystem. The company has built a strong reputation for combining financial inclusion with cutting-edge technology solutions that empower customers to participate more fully in the digital economy.

To support its continued growth and expansion across the continent, M-KOPA is currently recruiting for several strategic and technical positions across multiple departments. These roles span areas such as technology operations, data science, product development, marketing, customer operations, enterprise systems architecture, and people management.

Role Overview

The Mobility Quality Analyst is responsible for evaluating product and service quality within the organization’s mobility product lines. The role focuses on identifying product performance issues, analyzing operational data, and ensuring that mobility solutions meet established quality standards.

Key Responsibilities

• Conduct detailed analyses of mobility products to assess performance, reliability, and customer satisfaction.
• Monitor product performance data and identify trends that indicate potential quality issues.
• Collaborate with engineering and product teams to resolve product defects and improve product reliability.
• Develop quality assurance processes that ensure consistent product standards.
• Investigate customer feedback related to product performance and recommend corrective actions.
• Analyze operational data to identify opportunities for product improvement.
• Participate in testing processes for new product releases and system updates.
• Maintain documentation related to quality control procedures and product evaluations.
• Support continuous improvement initiatives aimed at enhancing mobility product performance.
• Provide regular reports on product quality metrics and improvement initiatives.

• Conduct detailed analyses of mobility products to assess performance, reliability, and customer satisfaction.
• Monitor product performance data and identify trends that indicate potential quality issues.
• Collaborate with engineering and product teams to resolve product defects and improve product reliability.
• Develop quality assurance processes that ensure consistent product standards.
• Investigate customer feedback related to product performance and recommend corrective actions.
• Analyze operational data to identify opportunities for product improvement.
• Participate in testing processes for new product releases and system updates.
• Maintain documentation related to quality control procedures and product evaluations.
• Support continuous improvement initiatives aimed at enhancing mobility product performance.
• Provide regular reports on product quality metrics and improvement initiatives.

• Data Analysis
• Quality Assurance
• Product Testing
• Problem-Solving
• Communication
• Collaboration
• Documentation
• Reporting

• Experience in product quality evaluation.
• Familiarity with mobility product lines.
• Ability to analyze operational data and identify trends.
• Experience in collaborating with engineering and product teams.
• Knowledge of quality assurance processes.
• Ability to investigate customer feedback and recommend corrective actions.
• Experience in testing new product releases and system updates.
• Strong documentation skills.
• Ability to support continuous improvement initiatives.
• Excellent reporting skills.