Background information about the job or company (e.g., role context, company overview)

Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). It underwrites General Insurance risks ...

Responsibilities or duties

Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.

Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;

Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;

Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;

Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;

Managing salvage duties;

Making regular visits to garages to check on ongoing repairs.

Participating in company CSR and brand building activities in liaison with other departments

Liaison with other departments

Advise on:

• vehicle types with high claim frequency or severity.
• Real repair costs and accident trends.
• Caution on underwriting vehicles with expensive or hard-to-source parts
• Proper vehicle valuation

Customer service

Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.

Management Information

• Claims repair cost reports

Qualifications or requirements (e.g., education, skills)

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in automotive engineering or an equivalent
• Diploma in Automotive engineering

JOB SKILLS AND REQUIREMENTS

• Team Player
• Technical knowledge in motor engineering and motor vehicle repairs
• Diverse knowledge in motor vehicle trends and part sourcing
• Investigative skills
• Client relationship management skills
• Integrity

PROFESSIONAL QUALIFICATIONS

• COP

Experience needed

EXPERIENCE

• At least 4 years’ relevant experience in Insurance

• Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
• Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
• Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
• Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
• Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
• Managing salvage duties;
• Making regular visits to garages to check on ongoing repairs.
• Participating in company CSR and brand building activities in liaison with other departments
• Liaison with other departments
• Advise on: vehicle types with high claim frequency or severity.
• Real repair costs and accident trends.
• Caution on underwriting vehicles with expensive or hard-to-source parts
• Proper vehicle valuation
• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
• Claims repair cost reports

• Team Player
• Technical knowledge in motor engineering and motor vehicle repairs
• Diverse knowledge in motor vehicle trends and part sourcing
• Investigative skills
• Client relationship management skills
• Integrity

• Bachelor’s degree in automotive engineering or an equivalent
• Diploma in Automotive engineering
• COP