Background

NOC Coordinator at Fireside Group. Responsible for coordinating network operations, monitoring network performance, managing incidents, and ensuring timely resolution of connectivity and infrastructure issues.

Qualifications

Diploma/ Bachelor’s Degree in Telecommunication, Electrical & Electronics, Engineering or related field.

2+ years of experience in a similar role.

Strong understanding of fiber network and concepts.

Excellent communication and customer service skills.

Ability to multitask and maintain focus in a fast-paced environment.

Key Responsibilities:

• Lead NOC operations and coordinate dispatch activities.
• Ensure compliance with agreed SLA and escalation procedures.
• Track work orders and ensure timely updates from the field teams.
• Monitor incidents, faults, tickets and restoration timelines.
• Coordinate between NOC dispatch, field technicians and project management
• Ensure all tickets are closed within the approved MTTR
• Promptly escalate issues for intervention as expected.
• Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines.
• Ensure Service Level Agreements are maintained and exceeded through efficient ticket management.
• Prepare daily reports on all scopes achieved.
• Maintaining a good relationship and rapport with the clients.
• Ensure 100% compliance on EHS standards for the teams in regions being handled.
• Any other duty that may be assigned from time to time.

Additional Information

Check how your CV aligns with this job

• Lead NOC operations and coordinate dispatch activities.
• Ensure compliance with agreed SLA and escalation procedures.
• Track work orders and ensure timely updates from the field teams.
• Monitor incidents, faults, tickets and restoration timelines.
• Coordinate between NOC dispatch, field technicians and project management
• Ensure all tickets are closed within the approved MTTR
• Promptly escalate issues for intervention as expected.
• Provide regualr and high-quality updates to clients on the status of tickets, adhering to the agreed timelines.
• Ensure Service Level Agreements are maintained and exceeded through efficient ticket management.
• Prepare daily reports on all scopes achieved.
• Maintaining a good relationship and rapport with the clients.
• Ensure 100% compliance on EHS standards for the teams in regions being handled.
• Any other duty that may be assigned from time to time.

• Excellent communication and customer service skills.
• Ability to multitask and maintain focus in a fast-paced environment.
• Strong understanding of fiber network and concepts.

• Diploma/ Bachelor’s Degree in Telecommunication, Electrical & Electronics, Engineering or related field.
• 2+ years of experience in a similar role.