Network Engineer- Fortinet
2025-07-03T07:48:11+00:00
Oasis Outsourcing
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https://oasisoutsourcing.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Human Services
Computer & IT
2025-07-17T17:00:00+00:00
Kenya
8
We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. The Network Engineer will be responsible for overall operational excellence meeting goals for Network Uptime SLAs.
Responsibilities and Duties
- Collaborate with executive management to provide technical support to the development of the infrastructure systems and services.
- Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure
- Maintain and integrate session boarder controllers with company and client needs
- Ensure data backup is happening and processes and practices for recovery are in place
- Maintains an up-to-date knowledge of current trends and practices in the data and
- telecommunications fields
- Regular review of departmental processes to execute process improvement opportunities
- Provides disaster recovery planning and emergency operations support for network and
- telecommunications
- Work with Client Services team to ensure client needs are met
- Onboard new clients to help the business meet sales objectives
- Review outside vendors
Required Knowledge and Skills
- More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware.
- Knowledgeable in Cisco and Fortinet switches and routers
- Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN
- Knowledgeable in SIP, VoIP, and other telephony protocols
Reporting Structure
- Direct Manager: VP, Network Infrastructure
Education/Experience
- Bachelor’s degree or equivalent work experience
- Cisco and Fortinet Career Certifications strongly preferred
- 10+ years IT experience, preferably in a call center environment
- 5+ years of direct experience in maintaining large scale networks
- Management of blended call centers
- Balanced management style of people, process and supporting positive work culture
- Relentless focus on exceptional customer experience for each of OneSource’s clients
- Metrics/benchmarking
- Processes and procedures
- Call center technology
- Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion
Collaborate with executive management to provide technical support to the development of the infrastructure systems and services. Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure Maintain and integrate session boarder controllers with company and client needs Ensure data backup is happening and processes and practices for recovery are in place Maintains an up-to-date knowledge of current trends and practices in the data and telecommunications fields Regular review of departmental processes to execute process improvement opportunities Provides disaster recovery planning and emergency operations support for network and telecommunications Work with Client Services team to ensure client needs are met Onboard new clients to help the business meet sales objectives Review outside vendors
More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware. Knowledgeable in Cisco and Fortinet switches and routers Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN Knowledgeable in SIP, VoIP, and other telephony protocols
Bachelor’s degree or equivalent work experience Cisco and Fortinet Career Certifications strongly preferred 10+ years IT experience, preferably in a call center environment 5+ years of direct experience in maintaining large scale networks Management of blended call centers Balanced management style of people, process and supporting positive work culture Relentless focus on exceptional customer experience for each of OneSource’s clients Metrics/benchmarking Processes and procedures Call center technology Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion
JOB-686635bb89b2f
Vacancy title:
Network Engineer- Fortinet
[Type: FULL_TIME, Industry: Human Services, Category: Computer & IT]
Jobs at:
Oasis Outsourcing
Deadline of this Job:
Thursday, July 17 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, July 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. The Network Engineer will be responsible for overall operational excellence meeting goals for Network Uptime SLAs.
Responsibilities and Duties
- Collaborate with executive management to provide technical support to the development of the infrastructure systems and services.
- Provide support to the existing LAN/WAN network environment and plan and implement new technologies, such as routers, switches, and wireless infrastructure
- Maintain and integrate session boarder controllers with company and client needs
- Ensure data backup is happening and processes and practices for recovery are in place
- Maintains an up-to-date knowledge of current trends and practices in the data and
- telecommunications fields
- Regular review of departmental processes to execute process improvement opportunities
- Provides disaster recovery planning and emergency operations support for network and
- telecommunications
- Work with Client Services team to ensure client needs are met
- Onboard new clients to help the business meet sales objectives
- Review outside vendors
Required Knowledge and Skills
- More than 10 years of experience in IT including client/server, networks, project management, disaster recovery, information systems and hardware.
- Knowledgeable in Cisco and Fortinet switches and routers
- Knowledgeable with network edge equipment including firewalls and edge routing technologies such as SDWAN
- Knowledgeable in SIP, VoIP, and other telephony protocols
Reporting Structure
- Direct Manager: VP, Network Infrastructure
Education/Experience
- Bachelor’s degree or equivalent work experience
- Cisco and Fortinet Career Certifications strongly preferred
- 10+ years IT experience, preferably in a call center environment
- 5+ years of direct experience in maintaining large scale networks
- Management of blended call centers
- Balanced management style of people, process and supporting positive work culture
- Relentless focus on exceptional customer experience for each of OneSource’s clients
- Metrics/benchmarking
- Processes and procedures
- Call center technology
- Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion
Work Hours: 8
Experience in Months: 120
Level of Education: bachelor degree
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