Background

Crown Beachfront Vipingo (BFV) is a new luxury beach resort located along the scenic Vipingo coastline, offering world-class hospitality experiences, exceptional dining, wellness, recreation, and conference facilities.

As the resort prepares for its grand opening, suitably qualified, experienced, and highly motivated individuals are invited to join the dynamic team in the following positions.

Job Purpose

To oversee Front Office operations during the night shift by reconciling daily financial transactions, preparing end-of-day reports, ensuring accurate guest billing, monitoring hotel security, and providing exceptional guest service while maintaining operational continuity.

Key Duties and Responsibilities

• Perform end-of-day financial reconciliation and night audit procedures.
• Verify guest accounts, room charges, payments and billing accuracy.
• Balance daily revenue from Front Office, restaurant, bar, spa and other revenue centres.
• Generate daily financial and operational reports for management.
• Prepare shift summaries and handover reports.
• Process late-night guest arrivals and departures.
• Respond to guest enquiries and resolve issues during the night shift.
• Monitor the security of the property and report any incidents.
• Coordinate with Security and Housekeeping to ensure guest safety and operational continuity.
• Ensure compliance with Front Office financial procedures and internal controls.
• Monitor occupancy levels and prepare room status reports.
• Maintain accurate records of night transactions and audit documentation.
• Perform system backups and ensure data integrity where applicable.
• Perform any other duties as may be assigned by the Front Office Manager.

Key Performance Indicators (KPIs)

• Accuracy of night audit reports.
• Accuracy of daily financial reconciliations.
• Timeliness of end-of-day reporting.
• Billing accuracy.
• Number of unresolved audit discrepancies.
• Guest satisfaction during the night shift.
• Compliance with financial controls and audit procedures.
• Timeliness of report submission.
• Security incidents reported and resolved.
• Accuracy of occupancy and revenue reports.

Education, Skills and Experience

Must have:

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Accounting, Finance, or a related field from a recognized institution.
• Minimum of three (3) years' relevant experience in Front Office operations or night auditing, preferably in the hospitality industry.
• Experience using Property Management Systems (PMS) and Point of Sale (POS) systems.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.

• Perform end-of-day financial reconciliation and night audit procedures.
• Verify guest accounts, room charges, payments and billing accuracy.
• Balance daily revenue from Front Office, restaurant, bar, spa and other revenue centres.
• Generate daily financial and operational reports for management.
• Prepare shift summaries and handover reports.
• Process late-night guest arrivals and departures.
• Respond to guest enquiries and resolve issues during the night shift.
• Monitor the security of the property and report any incidents.
• Coordinate with Security and Housekeeping to ensure guest safety and operational continuity.
• Ensure compliance with Front Office financial procedures and internal controls.
• Monitor occupancy levels and prepare room status reports.
• Maintain accurate records of night transactions and audit documentation.
• Perform system backups and ensure data integrity where applicable.
• Perform any other duties as may be assigned by the Front Office Manager.

• Experience using Property Management Systems (PMS) and Point of Sale (POS) systems.
• Proficiency in Microsoft Office applications, particularly Microsoft Excel.

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Accounting, Finance, or a related field from a recognized institution.