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Excellence Arete is a professional human resource consultancy delivering tailored people management solutions that enable organizations to perform at their best. We combine strategic thinking, data-driven insight, and practical HR expertise to help businesses build efficient, compliant, and high-performing workforces.

Job Role Context

This role is for a Night Auditor at a Ultra Luxury Beachfront Hotel in Mombasa. The Night Auditor is responsible for performing a variety of tasks to ensure the smooth and efficient operation of the hotel during the night shift. This includes handling guest check-ins and check-outs, processing payments, responding to guest inquiries and requests, and preparing reports for management.

Responsibilities

Key responsibilities include, but are not limited to:

• Greeting guests and managing the check-in and check-out process.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Processing payments accurately and efficiently.
• Balancing cash drawer and preparing daily reports.
• Ensuring the security and safety of the hotel premises during the night.
• Assisting with other duties as assigned by management.

Qualifications and Experience

The ideal candidate will possess:

• Previous experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Proficiency in using hotel management software and MS Office.
• Ability to work independently and as part of a team.
• Flexibility to work night shifts, including weekends and holidays.
• A positive attitude and a commitment to providing exceptional guest experiences.

• Greeting guests and managing the check-in and check-out process.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Processing payments accurately and efficiently.
• Balancing cash drawer and preparing daily reports.
• Ensuring the security and safety of the hotel premises during the night.
• Assisting with other duties as assigned by management.

• Excellent customer service
• Communication skills
• Proficiency in using hotel management software
• MS Office proficiency
• Ability to work independently
• Teamwork
• Flexibility to work night shifts
• Positive attitude

• Previous experience in a similar role is preferred.
• Flexibility to work night shifts, including weekends and holidays.