Background information about the job or company

Nursing Services Manager at Avenue Healthcare. Focuses on overseeing nursing operations and clinical quality. Requires a BSN, NCK registration, and 5+ years of management experience.

To manage the provision of nursing and auxiliary services in the Hospital according to Avenue’s defined quality standards, protocols and policies.

Responsibilities or duties

The NSM will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;

• Efficient staffing – Liaise with the Hospital Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums.
• Identify training gaps and liaise with the HR on the scheduled trainings.
• Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes
• Reward, recognition and discipline – Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Ensure staff are well groomed; have their respective uniform, name tags etc
• Supervision of nursing in-charges
• Participates in the recruitment, interviewing, orientation & training of staff
• Policies, SOPs, and other treatment guidelines: Develop effective mechanisms for the formulation, review, implementation and monitoring of nursing policies, SOPs and standard guidelines, including those applicable to multidisciplinary departments.
• Ensure that the unit has the following required resources;
• Collaborate with HR to ensure that there is an updated locum pool
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Liaise with the relevant departments to ensure proper maintenance of inventory of all available equipment and other supplies (both medical & non-medical)
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good relationship with stakeholders
• Be accountable for effective budget management of all directly responsible services, as delegated by the general manager.
• Take ownership of the preparation and monitoring of the annual budget for the division and take corrective action where there are significant variances.
• Ensure financial objectives are met by managing nursing costs within budget through appropriate staffing, managing accidents/incidences and consumable management
• Support marketing events within the facilities
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Ensures that the wards are fully and efficiently utilized depending on patient load and flows (especially when there are medical emergencies, mass accidents)
• Nursing strategy: Formulation and implementation of nursing strategies.
• Nursing education:
• Maintain nursing education credit hours for the hospital in line with the requirements of the Nursing Council of Kenya.
• Regularly assess the performance of nursing staff to determine skills / training requirements schedule and organize training programs (CNE’s) for the Qualified Nurses
• Ensures that any service issues raised by relatives and / or patients are promptly addressed and reported to the Medical Services Manager /Hospital Manager
• Ensures that the qualified nurses accurately perform all the procedures / tasks as assigned to them including admission, discharge, drug administration, clinical observations, infection control, EMT duties and others.
• Ensures that rotas & leave schedules are followed liaising with the Human Resources team and Ward in Charges to ensure that staffing levels are adequate to meet the needs of our patients.
• Regularly assess the performance of nursing staff to determine skills / training requirements schedule and organize training programs (CNE’s) for the Qualified Nurses
• Liaise with Ward in Charges to organize for regular assessment and training of patient attendant
• Support marketing events within the facilities
• Ensure that all the nurses have valid nursing practice licenses
• Liaise with HR to Ensure that all nurses and PAs have their respective job descriptions and that they have signed off
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Collaborate with Infection Control Coordinator to maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Engaging the multi-disciplinary team actively during ward rounds and receives handover reports from the outgoing night covering nurse.
• Liaise with the ward in-charges to ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Prepare, review, act and submit Quality Indicator reports to the Quality and Standards department on a monthly basis
• Prepare daily statistics and submit them to the Hospital manager
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Any other duty as assigned by your immediate supervisor in line with the job description

Qualifications or requirements

A BScN in nursing and administrative training

A valid nursing council of Kenya license

Updated BLS, ACLS certificate

ATLS certificate

Experience needed

5 years’ experience in a related position

Any other provided details

Key Deliverables

• Quality of care
• Compliance with the established clinical standards
• Accurate and timely reporting
• Client satisfaction

• Efficient staffing – Liaise with the Hospital Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums.
• Identify training gaps and liaise with the HR on the scheduled trainings.
• Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes
• Reward, recognition and discipline – Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Ensure staff are well groomed; have their respective uniform, name tags etc
• Supervision of nursing in-charges
• Participates in the recruitment, interviewing, orientation & training of staff
• Policies, SOPs, and other treatment guidelines: Develop effective mechanisms for the formulation, review, implementation and monitoring of nursing policies, SOPs and standard guidelines, including those applicable to multidisciplinary departments.
• Ensure that the unit has the following required resources;
• Collaborate with HR to ensure that there is an updated locum pool
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Liaise with the relevant departments to ensure proper maintenance of inventory of all available equipment and other supplies (both medical & non-medical)
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good relationship with stakeholders
• Be accountable for effective budget management of all directly responsible services, as delegated by the general manager.
• Take ownership of the preparation and monitoring of the annual budget for the division and take corrective action where there are significant variances.
• Ensure financial objectives are met by managing nursing costs within budget through appropriate staffing, managing accidents/incidences and consumable management
• Support marketing events within the facilities
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Ensures that the wards are fully and efficiently utilized depending on patient load and flows (especially when there are medical emergencies, mass accidents)
• Nursing strategy: Formulation and implementation of nursing strategies.
• Nursing education:
• Maintain nursing education credit hours for the hospital in line with the requirements of the Nursing Council of Kenya.
• Regularly assess the performance of nursing staff to determine skills / training requirements schedule and organize training programs (CNE’s) for the Qualified Nurses
• Ensures that any service issues raised by relatives and / or patients are promptly addressed and reported to the Medical Services Manager /Hospital Manager
• Ensures that the qualified nurses accurately perform all the procedures / tasks as assigned to them including admission, discharge, drug administration, clinical observations, infection control, EMT duties and others.
• Ensures that rotas & leave schedules are followed liaising with the Human Resources team and Ward in Charges to ensure that staffing levels are adequate to meet the needs of our patients.
• Regularly assess the performance of nursing staff to determine skills / training requirements schedule and organize training programs (CNE’s) for the Qualified Nurses
• Liaise with Ward in Charges to organize for regular assessment and training of patient attendant
• Support marketing events within the facilities
• Ensure that all the nurses have valid nursing practice licenses
• Liaise with HR to Ensure that all nurses and PAs have their respective job descriptions and that they have signed off
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Collaborate with Infection Control Coordinator to maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Engaging the multi-disciplinary team actively during ward rounds and receives handover reports from the outgoing night covering nurse.
• Liaise with the ward in-charges to ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Prepare, review, act and submit Quality Indicator reports to the Quality and Standards department on a monthly basis
• Prepare daily statistics and submit them to the Hospital manager
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Any other duty as assigned by your immediate supervisor in line with the job description

• People management
• Staffing and scheduling
• Training and development
• Budget management
• Inventory management
• Quality assurance
• Infection control
• Patient safety
• Communication
• Leadership
• Problem-solving
• Documentation
• Aseptic technique
• Emergency response
• Client satisfaction

• BScN in nursing
• Administrative training
• Valid Nursing Council of Kenya (NCK) registration
• Updated BLS, ACLS certificate
• ATLS certificate