Our client, a growing company in the real estate industry, is seeking a proactive and highly organized Office Administrator to support daily office operations, customer communication, documentation management, and telesales activities. The ideal candidate will be responsible for handling administrative duties, managing office records, answering calls and client inquiries, and supporting business development through client follow-ups and telesales activities. The successful candidate should possess strong communication, organizational, and multitasking skills.

Responsibilities or duties

Office Administration & Documentation

• Manage office filing systems and ensure proper documentation storage.
• Prepare reports, letters, memos, and other administrative documents.
• Ensure office supplies and stationery are adequately stocked.
• Coordinate office maintenance and ensure smooth day-to-day operations.
• Maintain accurate records of company documents and correspondence.
• Support management with administrative and operational tasks as assigned.
• Organize meetings, appointments, and office schedules.

Customer Service & Call Management

• Answer incoming calls professionally and direct inquiries appropriately.
• Respond to customer inquiries via phone, email, and walk-ins.
• Maintain professional communication with clients and stakeholders.
• Handle customer complaints and escalate issues where necessary.
• Maintain updated customer and client contact databases.

Telesales & Client Follow-Up

• Follow up on sales leads and client inquiries.
• Promote company properties and services through phone engagement.
• Schedule appointments and site visits for the sales team.
• Maintain telesales records and update lead tracking reports.
• Support marketing campaigns and client engagement initiatives.

Administrative Support & Coordination

• Support recruitment coordination and onboarding documentation where necessary.
• Assist in maintaining employee and administrative records.
• Coordinate office communication and correspondence.
• Ensure proper filing and safe custody of company documents.
• Support adherence to company policies and office procedures.
• Assist in preparing reports required by management.

Qualifications or requirements (e.g., education, skills)

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Office Administration, Human Resource Management, Communications or a related field
• Proficiency in Microsoft Office applications.
• Strong knowledge of office administration practices.

Key Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Good customer service and telephone etiquette.
• Strong administrative and documentation skills.
• Basic telesales and lead conversion skills.
• Attention to detail and accuracy.
• Ability to work independently and under pressure.
• Strong problem-solving skills.
• High level of professionalism and integrity.

Experience needed

• Minimum 3–5 years’ experience in administration, customer service, or office operations.
• Experience in the real estate industry will be an added advantage.
• Background in Human Resource Management will be an added advantage.

• Manage office filing systems and ensure proper documentation storage.
• Prepare reports, letters, memos, and other administrative documents.
• Ensure office supplies and stationery are adequately stocked.
• Coordinate office maintenance and ensure smooth day-to-day operations.
• Maintain accurate records of company documents and correspondence.
• Support management with administrative and operational tasks as assigned.
• Organize meetings, appointments, and office schedules.
• Answer incoming calls professionally and direct inquiries appropriately.
• Respond to customer inquiries via phone, email, and walk-ins.
• Maintain professional communication with clients and stakeholders.
• Handle customer complaints and escalate issues where necessary.
• Maintain updated customer and client contact databases.
• Follow up on sales leads and client inquiries.
• Promote company properties and services through phone engagement.
• Schedule appointments and site visits for the sales team.
• Maintain telesales records and update lead tracking reports.
• Support marketing campaigns and client engagement initiatives.
• Support recruitment coordination and onboarding documentation where necessary.
• Assist in maintaining employee and administrative records.
• Coordinate office communication and correspondence.
• Ensure proper filing and safe custody of company documents.
• Support adherence to company policies and office procedures.
• Assist in preparing reports required by management.

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Good customer service and telephone etiquette.
• Strong administrative and documentation skills.
• Basic telesales and lead conversion skills.
• Attention to detail and accuracy.
• Ability to work independently and under pressure.
• Strong problem-solving skills.
• High level of professionalism and integrity.
• Proficiency in Microsoft Office applications.
• Strong knowledge of office administration practices.

• Diploma or Bachelor’s Degree in Business Administration, Office Administration, Human Resource Management, Communications or a related field
• Minimum 3–5 years’ experience in administration, customer service, or office operations.
• Experience in the real estate industry will be an added advantage.
• Background in Human Resource Management will be an added advantage.
• Proficiency in Microsoft Office applications.
• Strong knowledge of office administration practices.