Vacancy title:
Officer, Retail Recoveries

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
SBM Bank

Deadline of this Job:
Monday, October 20 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Monday, October 6 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The position will be responsible for managing the Bank’s Retail non-performing portfolio under supervision of the Retail Recoveries Manager with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulations to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

Key Responsibilities

Strategy – 25%

• Ensure continuous new learning debt recovery techniques through trainings.
• Ensure implementation of debt recovery strategies within the unit.
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
• Ensure compliance with all controls, rules, policies, procedures, and regulations

Operations – 20%

• Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
• Manage the assigned Outsourced debt portfolio with a view of maximizing profitability for the Bank through constant engagement with EDMs.
• Regular review of the EDMs performance and recommend consequent action to maintain a low percentage of Portfolio at Risk.
• Maintain and prepare EDMs recovery records and/or reports as and when required and submit them to the Supervisor.
• Recommend restructures, settlements and write-offs on Non-Performing Outsourced Accounts to Management for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management – 30%

• Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
• Undertake any delegated activities as assigned by the Manager, Retail Recoveries or by the Director, Debt Recovery and Special Assets.
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department, where appropriate working with other areas of the Bank.

Compliance – 20%

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
• Continuously reviewing Credit policies and procedures ensuring their compliance.

Other – 5%

• Safeguard and promote the bank’s image with the general public.

Key Relationships

Direct Reports to this Position – N/A

Customers of this Position – All Departments in the Bank

Knowledge, Skills and Experience required for this Role:

• 3 years’ experience in a Debt Recovery function with at least 1 year in managing EDMS and Retail accounts
• University degree in a Business-related field from a recognized institution.
• CPA/ACCA or relevant professional qualification.
• Excellent Communication and Negotiation skills.

Competencies Required for this Role

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• Passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment
• Experience working with External Debt Managers

Skills:

• Problem Solving Skills
• Analytical Skills
• Assertive
• Decision making
• Communication

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

interested applicant please, Click here to apply

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