Vacancy title:
Officer – Business Application Support

[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]

Jobs at:
Kenya Revenue Authority

Deadline of this Job:
Monday, September 8 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The jobholder shall be responsible for providing general support and training the business systems users and documentation of business requirements.

Duties and responsibilities

• Implement the basic troubleshooting and resolution of technical issues related to business applications to minimise disruptions.
• Support end-users by answering questions, providing guidance, and helping them in the successful resolution of issues.
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
• Provide basic training to system users and troubleshoot minor incidents and system issues.
• Responsible for the implementation of approved System Change Requests (SCRs) to facilitate successful implementation.
• Provide general reports to stakeholders as per the service level agreement.
• Perform general duties and tasks as assigned by management

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in IT/ Management Information Systems / Business IT/ Computer Science / Business Administration / Management Course or any other related course from a recognized institution
• One(1) year of relevant work experience.
• Proficiency in Computer Applications.

Technical competencies

• Certified Business Analysis Professional CBAP

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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