Company Overview

Oasis Outsourcing BPO is a social enterprise based in Nairobi, Kenya. Our Business Process Outsourcing Model helps businesses, institutions, organizations, and government entities outsource non-core but critical business processes such as data annotation, customer support, and outsourced human resources. We do this while creating employment for youths and...

Key Responsibilities

• Manage weekend scheduling and support the primary weekday scheduler.
• Review, assign, and update caregiver schedules in WellSky or similar software.
• Follow client/caregiver preferences and compatibility notes.
• Adjust schedules creatively to achieve full shift coverage while avoiding overtime.
• Maintain ongoing communication with the weekday scheduler for notes and priorities.
• Respond to caregiver call‑outs, urgent changes, and last‑minute needs.
• Accurately document updates to reduce reliance on unwritten information.
• Answer inbound calls professionally from caregivers, clients, or prospects.
• Escalate any complex or clinical concerns to management.
• Assist with recruiting follow‑ups, job postings, and other admin tasks during downtime.

Requirements

Experience

• Customer service or scheduling experience (healthcare/home‑care is a plus).
• Experience handling inbound calls in fast‑paced environments.
• Familiarity with scheduling platforms such as WellSky (or willingness to learn).
• Ability to work independently during high‑pressure weekend operations.

• Manage weekend scheduling and support the primary weekday scheduler.
• Review, assign, and update caregiver schedules in WellSky or similar software.
• Follow client/caregiver preferences and compatibility notes.
• Adjust schedules creatively to achieve full shift coverage while avoiding overtime.
• Maintain ongoing communication with the weekday scheduler for notes and priorities.
• Respond to caregiver call‑outs, urgent changes, and last‑minute needs.
• Accurately document updates to reduce reliance on unwritten information.
• Answer inbound calls professionally from caregivers, clients, or prospects.
• Escalate any complex or clinical concerns to management.
• Assist with recruiting follow‑ups, job postings, and other admin tasks during downtime.

• Customer service
• Scheduling
• Inbound call handling
• WellSky (or willingness to learn)
• Independent work

• BA/BSc/HND
• Customer service or scheduling experience (healthcare/home‑care is a plus).
• Experience handling inbound calls in fast‑paced environments.
• Familiarity with scheduling platforms such as WellSky (or willingness to learn).
• Ability to work independently during high‑pressure weekend operations.