100% remote

About the role:

The UK’s leading tennis app: Spin helps people get on court and meet new people through leagues and socials. We’re also bringing that experience to padel.

An established business with big ambitions: we’re profitable and growing, with more than 50,000 players in London. Our ambition is to become the go-to app for recreational players worldwide.

Work directly with our co-founders: take ownership of day-to-day operations and customer support, helping our leagues and socials run smoothly.

Combine your interests with your career: if you play tennis or padel, enjoy helping people and like keeping things organised, we’d love to hear from you.

What you’ll do:

• Keep our socials running smoothly: confirm hosts, organise tennis balls and equipment, monitor weather and manage cancellations or last-minute changes.
• Support our players: answer customer enquiries by email, resolve booking and payment issues, and help players understand our leagues, socials and playing levels.
• Improve how we work: use AI and automation to streamline recurring tasks, improve customer support and keep our processes organised and up to date.

What we’re looking for:

• You play tennis or padel and understand the player experience.
• Excellent written and spoken English, with confidence communicating with players and teammates.
• Organisation and attention to detail: you keep track of tasks, follow up when needed and make sure things get done.
• A helpful, thoughtful approach: you communicate clearly, use good judgement and take ownership of resolving problems.
• Comfort with technology and a willingness to learn: you’ll use AI regularly in this role. Experience using it is a bonus.

We care more about what you can demonstrate than years on your CV. Recent graduates and candidates with customer service or operations experience are welcome.

• Confirm hosts, organise tennis balls and equipment, monitor weather and manage cancellations or last-minute changes.
• Answer customer enquiries by email, resolve booking and payment issues, and help players understand leagues, socials and playing levels.
• Use AI and automation to streamline recurring tasks, improve customer support and keep processes organised and up to date.

• Excellent written and spoken English
• Organisation and attention to detail
• Clear communication
• Good judgement and problem-solving
• Comfort with technology
• Willingness to learn and use AI
• Customer service
• Operations coordination

• Plays tennis or padel and understands the player experience
• Customer service or operations experience is welcome but not required
• Experience using AI is a bonus