Background

Our client, a premium aesthetics, wellness and regenerative care clinic based in Nairobi, is seeking an experienced and results-oriented Operations Manager to oversee its day-to-day operations and coordinate activities across all departments. The successful candidate will be responsible for ensuring operational efficiency, effective team management, high-quality customer service and achievement of business objectives. The ideal candidate should demonstrate strong leadership, sound business judgment and the ability to coordinate diverse teams while maintaining excellent service delivery standards. This is an exciting opportunity for a hands-on operations professional who can strengthen internal systems, improve team performance and support the continued growth of a client-focused healthcare and wellness business.

Key Responsibilities

• Overall Operations Management: Oversee daily operations across all departments, ensuring smooth workflows, effective coordination and efficient resource utilisation.
• Team Leadership: Provide direction and supervision to departmental teams, promote accountability and ensure employees work towards agreed objectives.
• Performance Management: Establish and monitor departmental targets, key performance indicators (KPIs) and operational performance standards.
• Process Improvement: Review existing procedures, identify operational gaps and implement improvements to enhance efficiency and productivity.
• Customer Experience: Ensure consistently high standards of customer service, client care and service delivery across the organisation.
• Financial and Resource Management: Support budgeting, cost control, resource allocation and effective utilisation of company assets.
• Policy and Compliance: Ensure departments follow internal policies, standard operating procedures and applicable regulatory requirements.
• Human Resource Coordination: Work with departmental heads to address staffing needs, employee performance, training requirements and workplace issues.
• Interdepartmental Coordination: Facilitate effective communication and collaboration between teams to achieve organisational goals.
• Reporting and Analysis: Prepare regular operational reports, analyse performance trends and recommend corrective actions to management.
• Business Growth: Identify opportunities to improve operational performance, strengthen service delivery and support revenue growth.
• Management Support: Provide operational insights and recommendations to senior management to support strategic planning and decision-making.

Qualifications and Experience

• Bachelors degree in Business Administration, Operations Management, Healthcare Management, Management or a related field.
• Proven experience in operations management, preferably in a managerial or senior supervisory position.
• Demonstrated experience overseeing multiple departments and coordinating cross-functional teams.
• Strong leadership, people management and decision-making capabilities.
• Experience developing operational procedures, monitoring KPIs and improving business processes.
• Good understanding of budgeting, cost management and resource planning.
• Excellent communication, organisational and problem-solving skills.
• Strong computer skills and proficiency in business reporting tools.
• Ability to manage competing priorities and work effectively in a dynamic environment.

• Oversee daily operations across all departments, ensuring smooth workflows, effective coordination and efficient resource utilisation.
• Provide direction and supervision to departmental teams, promote accountability and ensure employees work towards agreed objectives.
• Establish and monitor departmental targets, key performance indicators (KPIs) and operational performance standards.
• Review existing procedures, identify operational gaps and implement improvements to enhance efficiency and productivity.
• Ensure consistently high standards of customer service, client care and service delivery across the organisation.
• Support budgeting, cost control, resource allocation and effective utilisation of company assets.
• Ensure departments follow internal policies, standard operating procedures and applicable regulatory requirements.
• Work with departmental heads to address staffing needs, employee performance, training requirements and workplace issues.
• Facilitate effective communication and collaboration between teams to achieve organisational goals.
• Prepare regular operational reports, analyse performance trends and recommend corrective actions to management.
• Identify opportunities to improve operational performance, strengthen service delivery and support revenue growth.
• Provide operational insights and recommendations to senior management to support strategic planning and decision-making.

• Strong leadership
• People management
• Decision-making capabilities
• Developing operational procedures
• Monitoring KPIs
• Improving business processes
• Budgeting
• Cost management
• Resource planning
• Excellent communication
• Organisational skills
• Problem-solving skills
• Strong computer skills
• Proficiency in business reporting tools
• Ability to manage competing priorities
• Work effectively in a dynamic environment

• Bachelors degree in Business Administration, Operations Management, Healthcare Management, Management or a related field.
• Proven experience in operations management, preferably in a managerial or senior supervisory position.
• Demonstrated experience overseeing multiple departments and coordinating cross-functional teams.