BACKGROUND

This job vacancy is for an Operations Manager position at Peoplelink Consultants Ltd. The company is committed to providing service with a difference.

RESPONSIBILITIES

• Coordinate daily transport scheduling and route optimization to ensure maximum operational efficiency and service coverage.
• Manage vehicle availability, maintenance cycles, and strict compliance with local transportation regulations and company policies.
• Supervise, train, and motivate drivers and support staff to maintain high-quality service standards and professional conduct.
• Conduct performance reviews, set departmental goals, and update performance tracking platforms with actionable feedback for continuous improvement.
• Oversee the professional handling of driver inquiries, complaints, and feedback to ensure a supportive work environment.
• Manage operational budgets and financial incentives to optimize costs, increase profitability, and reward high performance.
• Monitor key performance indicators (KPIs) including acceptance rates, login hours, and customer satisfaction to drive data-led decisions.
• Prepare and present comprehensive operational reports to senior management on a regular basis.
• Direct the implementation and maintenance of fleet management software and recommend technological upgrades for improved efficiency.
• Enforce rigorous health and safety protocols, ensuring all vehicles undergo regular inspections and comply with safety standards.
• Collaborate with customer support teams to resolve real-time issues, such as driver shortages, and align operations with retention goals.
• Investigate and resolve driver-related complaints regarding punctuality, behavior, and availability while developing long-term resolution strategies.

REQUIREMENTS

• Leadership and Team Management Skills
• Data Analysis and Reporting Skills
• Operational and Process Management Skills
• Customer-Centric Approach and a team player

• Coordinate daily transport scheduling and route optimization to ensure maximum operational efficiency and service coverage.
• Manage vehicle availability, maintenance cycles, and strict compliance with local transportation regulations and company policies.
• Supervise, train, and motivate drivers and support staff to maintain high-quality service standards and professional conduct.
• Conduct performance reviews, set departmental goals, and update performance tracking platforms with actionable feedback for continuous improvement.
• Oversee the professional handling of driver inquiries, complaints, and feedback to ensure a supportive work environment.
• Manage operational budgets and financial incentives to optimize costs, increase profitability, and reward high performance.
• Monitor key performance indicators (KPIs) including acceptance rates, login hours, and customer satisfaction to drive data-led decisions.
• Prepare and present comprehensive operational reports to senior management on a regular basis.
• Direct the implementation and maintenance of fleet management software and recommend technological upgrades for improved efficiency.
• Enforce rigorous health and safety protocols, ensuring all vehicles undergo regular inspections and comply with safety standards.
• Collaborate with customer support teams to resolve real-time issues, such as driver shortages, and align operations with retention goals.
• Investigate and resolve driver-related complaints regarding punctuality, behavior, and availability while developing long-term resolution strategies.

• Leadership and Team Management Skills
• Data Analysis and Reporting Skills
• Operational and Process Management Skills
• Customer-Centric Approach and a team player

• Leadership and Team Management Skills
• Data Analysis and Reporting Skills
• Operational and Process Management Skills
• Customer-Centric Approach and a team player