ABOUT THE CLINIC

The clinic is seeking to recruit a highly organised, hands-on, proactive, and results-oriented Operations Manager to oversee the smooth running of daily clinic operations. The successful candidate will be responsible for coordinating staff and administrative functions, ensuring efficient patient flow, supporting service delivery, monitoring operational performance, and maintaining a high standard of patient experience.

LEAD OPERATIONS. INSPIRE TEAMS. DELIVER EXCELLENCE IN PATIENT CARE.

• Coordinate daily clinic operations
• Ensure smooth & efficient service delivery
• Monitor activities & implement practical solutions
• Ensure procedures are consistently followed
• Monitor & coordinate patient flow
• Support appointment scheduling
• Ensure timely, professional service
• Handle complaints & service recovery
• Improve patient satisfaction
• Support billing, insurance & admin processes
• Support procurement & purchasing
• Coordinate stock monitoring
• Maintain accurate records & filing
• Monitor performance & service delivery
• Prepare timely operational reports
• Track issues & ensure resolution
• Maintain operational records
• Recommend ways to improve efficiency
• Coordinate staff & daily responsibilities
• Monitor attendance, performance & task completion
• Follow up on assignments
• Escalate concerns to management
• Ensure compliance with policies & standards
• Support quality improvement initiatives
• Identify risks & escalate issues
• Ensure corrective actions are followed
• Support outreach & patient engagement activities
• Coordinate operational needs for outreach & clinic activities
• Support initiatives to increase efficiency, retention & service quality
• Identify opportunities for improvement

• Proficient in Microsoft Office (especially Excel), email & basic reporting tools.
• Strong organisational, communication, reporting, problem-solving & decision-making skills.
• Ability to coordinate multiple tasks & priorities with minimal supervision.
• Strong follow-through, accountability & ability to work in a fast-paced environment.

• Bachelor's Degree in Operations Management, Business Administration, Healthcare Management, Health Systems Management, Business Management, or related field.
• Minimum 3 years' relevant experience in operations, clinic/hospital administration, customer experience, quality assurance, or a busy service environment.
• Experience in a healthcare facility, dental clinic, hospital, insurance company, call centre, or multi-department environment is an added advantage.