The role is responsible for maintaining situational awareness across the ranch, monitoring communications and tracking systems, coordinating incident response, and ensuring accurate operational records. The position is field-based and requires flexibility to work rotating day and night shifts.

Key Responsibilities

• Monitor and manage radio communications, ensuring clear and timely communication across all assigned channels.
• Monitor EarthRanger and TRBOnet systems, tracking patrols, field units, wildlife movements, GPS locations, and anomalies.
• Coordinate emergency communications during security, wildlife, medical, and environmental incidents, escalating as required.
• Maintain accurate operations-room logs of incidents, communications, system activities, and escalations.
• Prepare operational reports and records using Microsoft 365 tools, including Word, Excel, SharePoint, Teams, and Outlook.
• Conduct routine system and equipment checks, identifying and reporting technical or communication faults.
• Conduct effective shift handovers, communicating active incidents, system status, pending actions, and key operational information.

Key Qualifications

• Degree or Diploma in ICT, Communications, Security, or a related field.
• 3+ years’ experience in an operations room, communications, security, dispatch, control room, or similar environment.
• Strong IT and Microsoft 365 proficiency, particularly in Teams, Outlook, Excel or SharePoint.
• Experience with radio communication and dispatch systems, including radio etiquette, channel discipline, call routing, GPS tracking, and escalation procedures; experience with TRBOnet or MOTOTRBO is highly desirable.
• Experience with EarthRanger or similar monitoring and incident-management platforms, such as SMART or Tracks.
• Strong communication skills in English and Kiswahili, with relevant radio operator certification such as a Kenya Communications Authority Radio Operator Certificate, KCAA RRTOC, Amateur Radio Operator Licence.

• Monitor and manage radio communications, ensuring clear and timely communication across all assigned channels.
• Monitor EarthRanger and TRBOnet systems, tracking patrols, field units, wildlife movements, GPS locations, and anomalies.
• Coordinate emergency communications during security, wildlife, medical, and environmental incidents, escalating as required.
• Maintain accurate operations-room logs of incidents, communications, system activities, and escalations.
• Prepare operational reports and records using Microsoft 365 tools, including Word, Excel, SharePoint, Teams, and Outlook.
• Conduct routine system and equipment checks, identifying and reporting technical or communication faults.
• Conduct effective shift handovers, communicating active incidents, system status, pending actions, and key operational information.

• Strong IT and Microsoft 365 proficiency, particularly in Teams, Outlook, Excel or SharePoint.
• Experience with radio communication and dispatch systems, including radio etiquette, channel discipline, call routing, GPS tracking, and escalation procedures; experience with TRBOnet or MOTOTRBO is highly desirable.
• Experience with EarthRanger or similar monitoring and incident-management platforms, such as SMART or Tracks.
• Strong communication skills in English and Kiswahili, with relevant radio operator certification such as a Kenya Communications Authority Radio Operator Certificate, KCAA RRTOC, Amateur Radio Operator Licence.

• Degree or Diploma in ICT, Communications, Security, or a related field.
• 3+ years’ experience in an operations room, communications, security, dispatch, control room, or similar environment.