About the Role

This is a fast-paced and challenging position that requires strong attention to detail, quick decision-making, and a high level of commitment to client service. The Payroll Associate is responsible for the accurate processing and recording of client payrolls while delivering exceptional customer support.

Key Responsibilities:

• Schedule and manage multiple client payrolls
• Ensure payroll transactions are processed accurately, on time, and in compliance
• Understand and apply proper payroll taxation
• Process wage garnishments, child support orders, and tax levies
• Prepare accurate quarter-end and year-end reports
• Generate ad hoc payroll reports for clients
• Work across multiple payroll environments, including time & attendance systems
• Resolve client inquiries related to payroll and payroll systems
• Manage client projects and payroll workflows end-to-end
• Respond to client calls and inquiries promptly
• Deliver a high level of customer service, follow-up, accountability, and ownership

Requirements:

• High School Diploma or GED
• 1+ year of customer service experience
• Strong phone presence and excellent communication skills
• Strong organizational, time-management, problem-solving, and prioritization skills.

Additional Information:

Join a global team, work with US-based clients, and grow your career with Solvo Global.

• Schedule and manage multiple client payrolls
• Ensure payroll transactions are processed accurately, on time, and in compliance
• Understand and apply proper payroll taxation
• Process wage garnishments, child support orders, and tax levies
• Prepare accurate quarter-end and year-end reports
• Generate ad hoc payroll reports for clients
• Work across multiple payroll environments, including time & attendance systems
• Resolve client inquiries related to payroll and payroll systems
• Manage client projects and payroll workflows end-to-end
• Respond to client calls and inquiries promptly
• Deliver a high level of customer service, follow-up, accountability, and ownership

• Strong phone presence
• Excellent communication skills
• Strong organizational skills
• Time-management skills
• Problem-solving skills
• Prioritization skills

• High School Diploma or GED
• 1+ year of customer service experience