Background information about the job or company (e.g., role context, company overview)

Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Responsibilities or duties

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Group’s defined policies and procedures.

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition.
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
• Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
• Drugs/surgical items expiry management;
• Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
• Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
• Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations.
• Adhere to Avenue corporate governance policies and procedures;
• Prevent, detect and report any fraud or criminal activity.
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
• Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.
• Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Qualifications or requirements (e.g., education, skills)

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

Experience needed

3 years’ experience.

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition.
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out of stock/OTC medications and follow up to collect medications.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Superintendent/Business Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• D.D.A to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Superintendent.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Superintendent/Business Manager
• Track the allocated pharmacy quality indicators as required and timely report to the Superintendent.
• Drugs/surgical items expiry management;
• Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Superintendent.
• Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and expiry report sub module then share the short expiry list with the doctors/other branches to assist in liquidation.
• Document all expired drugs, quarantine and report to Pharmacy Superintendent for disposal as per the PPB regulations.
• Adhere to Avenue corporate governance policies and procedures;
• Prevent, detect and report any fraud or criminal activity.
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events to the Business Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
• Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.
• Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by your immediate supervisor in line with the job description.

• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability

• A diploma in Pharmacy.
• A valid pharmaceutical technologist license