Background

SMB are privately-owned luxury property developers that bring to life residential projects that are designed with pristine detail for a premium living experience. Our aim as a new venture is to build projects with distinct craftsmanship and deliver the best end property result to please our clients. We’re passionate about curating unique homes, with custom...

Role Description

This is a full-time on-site position for a Point of Contact (POC) role located in Nairobi, Kenya. The POC will act as the primary liaison between clients, contractors, and the company, ensuring efficient communication and customer satisfaction. Day-to-day tasks will include managing client inquiries, coordinating schedules, maintaining accurate records, and supporting project teams. The role also involves ensuring timely updates to stakeholders and resolving any issues or concerns effectively.

Qualifications

Strong communication and interpersonal skills to interact with clients, contractors, and team members effectively.

Proficiency in record-keeping, time management, and multitasking.

Experience with customer service and problem-solving.

Ability to work collaboratively within a team and manage on-site responsibilities independently.

Attention to detail and organizational skills to maintain accuracy in updates and records.

Prior experience in real estate or property development is a plus but not required.

• Act as the primary liaison between clients, contractors, and the company.
• Ensure efficient communication and customer satisfaction.
• Manage client inquiries.
• Coordinate schedules.
• Maintain accurate records.
• Support project teams.
• Ensure timely updates to stakeholders.
• Resolve any issues or concerns effectively.

• Strong communication skills
• Interpersonal skills
• Record-keeping
• Time management
• Multitasking
• Customer service
• Problem-solving
• Teamwork
• Independent work
• Attention to detail
• Organizational skills

• BA/BSc/HND
• Strong communication and interpersonal skills
• Proficiency in record-keeping, time management, and multitasking
• Experience with customer service and problem-solving
• Ability to work collaboratively within a team and manage on-site responsibilities independently
• Attention to detail and organizational skills
• Prior experience in real estate or property development is a plus but not required