Background information about the job or company (e.g., role context, company overview)

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

Responsibilities or duties

• Prompt processing and posting of funds across different lines notably Group Life, Retail Life and pension as well as other Non-premium Payments.
• Processing of New Mandates and Stoppages within the stipulated timelines
• Ensure databases for premium collections on direct debits and checkoffs are updated in line with Company Policy.
• Building quality relationships with Banks and employers aimed at timely Premium Collection.
• Communication with clients and employers on collection status
• Maintain data integrity by ensuring policy status is correct
• Monitor and coordinate clearance of Suspense within set guidelines

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree (Commerce, Economics, Statistics, Insurance options preferred)
• Progressing in Professional qualification in Insurance (ACII/FLMI), CPA or ACCA

Experience needed

• At least 2 years’ experience in the financial services sector

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Timely processing of premium collections
• Timely launches of Mandates received from clients
• Timely resolution of all the queries raised for allocated Portfolio at any given point
• Timely submission of quality reports as assigned
• Ability to work with minimal supervision while managing competing tasks and priorities.
• In depth understanding of insurance operations and concepts
• Knowledge of insurance regulatory requirements
• Customer service skills

• Prompt processing and posting of funds across different lines notably Group Life, Retail Life and pension as well as other Non-premium Payments.
• Processing of New Mandates and Stoppages within the stipulated timelines
• Ensure databases for premium collections on direct debits and checkoffs are updated in line with Company Policy.
• Building quality relationships with Banks and employers aimed at timely Premium Collection.
• Communication with clients and employers on collection status
• Maintain data integrity by ensuring policy status is correct
• Monitor and coordinate clearance of Suspense within set guidelines

• Timely processing of premium collections
• Timely launches of Mandates received from clients
• Timely resolution of all the queries raised for allocated Portfolio at any given point
• Timely submission of quality reports as assigned
• Ability to work with minimal supervision while managing competing tasks and priorities.
• In depth understanding of insurance operations and concepts
• Knowledge of insurance regulatory requirements
• Customer service skills

• Bachelor’s degree (Commerce, Economics, Statistics, Insurance options preferred)
• Progressing in Professional qualification in Insurance (ACII/FLMI), CPA or ACCA