Principal Customer Experience Officer, Digital and Creative Services job at Higher Education Loans Board (HELB)
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Principal Customer Experience Officer, Digital and Creative Services
2026-01-27T06:27:30+00:00
Higher Education Loans Board (HELB)
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_1630/logo/Higher%20Education%20Loans%20Board%20(%20HELB%20).jpg
CONTRACTOR
Nairobi
Nairobi
00100
Kenya
Finance
Advertising & Marketing, Business Operations, Communications & Writing, Customer Service, Media, Art, Fashion & Design, Civil & Government, Advertising & Public Relations
KES
MONTH
2026-02-16T17:00:00+00:00
8

Background information about the job or company (e.g., role context, company overview)

The Higher Education Loans Board, HELB, is the leading financier of higher education in Kenya. It is a State Corporation under the then Ministry of Higher Education, Science and Technology. HELB was established by an Act of Parliament (Cap 213A) in 1995.The mandate of the Board is to disburse loans, bursaries and scholarship to students pursuing higher educa...

Responsibilities or duties

The job holder will be responsible for formulating artistic concepts, designing business branding material, managing events, tracking productivity, developing and reviewing rest schedules from all editorial and creative products.

  • Formulating artistic concepts and ideation that align with business needs.
  • Designing business branding materials for product & services awareness creation
  • Leading the teams in executing 360 campaigns and day to day brand management, media relations, events management, public relations business advisory services.
  • Managing the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
  • Developing, reviewing, and enforcing approvals, signoffs, and risk schedule from all editorials and creative products.
  • Tracking insights from multi-channel platforms and integrating the same into organization communications strategy.
  • Reviewing and assisting in developing business service delivery proposals
  • Engaging with management teams to determine creative & design needs.
  • Engaging with various business units, internal clients and external stakeholders to establish better creative ideas for continuous business process improvement.
  • Facilitating creative and design project kick-offs
  • Overseeing daily tasks tied to creative production.
  • Troubleshooting issues that could slow down the creative process.
  • Recommending changes to workflows to improve efficiencies and cut operational costs

Qualifications or requirements (e.g., education, skills)

For appointment to this grade an officer must have: -

  • Served for a cumulative period of nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position;
  • Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
  • Management course lasting not less than four (4) weeks in a recognized institution;
  • Membership to a relevant professional body and in good standing where applicable;
  • Certificate in Computer Applications; and
  • Shown merit and ability as reflected in work performance and results.

Experience needed

Nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

  • Key Competencies and skills: Leadership, Creativity and tenacity, Problem solving, Analytical, Innovative thinking, Interpersonal Skills, Communication, Emotional intelligence, Team player
  • HELB is an equal opportunity employer. HELB encourages applications
  • Formulating artistic concepts and ideation that align with business needs.
  • Designing business branding materials for product & services awareness creation
  • Leading the teams in executing 360 campaigns and day to day brand management, media relations, events management, public relations business advisory services.
  • Managing the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
  • Developing, reviewing, and enforcing approvals, signoffs, and risk schedule from all editorials and creative products.
  • Tracking insights from multi-channel platforms and integrating the same into organization communications strategy.
  • Reviewing and assisting in developing business service delivery proposals
  • Engaging with management teams to determine creative & design needs.
  • Engaging with various business units, internal clients and external stakeholders to establish better creative ideas for continuous business process improvement.
  • Facilitating creative and design project kick-offs
  • Overseeing daily tasks tied to creative production.
  • Troubleshooting issues that could slow down the creative process.
  • Recommending changes to workflows to improve efficiencies and cut operational costs
  • Leadership
  • Creativity and tenacity
  • Problem solving
  • Analytical
  • Innovative thinking
  • Interpersonal Skills
  • Communication
  • Emotional intelligence
  • Team player
  • Served for a cumulative period of nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position;
  • Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
  • Management course lasting not less than four (4) weeks in a recognized institution;
  • Membership to a relevant professional body and in good standing where applicable;
  • Certificate in Computer Applications; and
  • Shown merit and ability as reflected in work performance and results.
bachelor degree
12
JOB-69785ad26065c

Vacancy title:
Principal Customer Experience Officer, Digital and Creative Services

[Type: CONTRACTOR, Industry: Finance, Category: Advertising & Marketing, Business Operations, Communications & Writing, Customer Service, Media, Art, Fashion & Design, Civil & Government, Advertising & Public Relations]

Jobs at:
Higher Education Loans Board (HELB)

Deadline of this Job:
Monday, February 16 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, January 27 2026, Base Salary: Not Disclosed

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Learn more about Higher Education Loans Board (HELB)
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JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

The Higher Education Loans Board, HELB, is the leading financier of higher education in Kenya. It is a State Corporation under the then Ministry of Higher Education, Science and Technology. HELB was established by an Act of Parliament (Cap 213A) in 1995.The mandate of the Board is to disburse loans, bursaries and scholarship to students pursuing higher educa...

Responsibilities or duties

The job holder will be responsible for formulating artistic concepts, designing business branding material, managing events, tracking productivity, developing and reviewing rest schedules from all editorial and creative products.

  • Formulating artistic concepts and ideation that align with business needs.
  • Designing business branding materials for product & services awareness creation
  • Leading the teams in executing 360 campaigns and day to day brand management, media relations, events management, public relations business advisory services.
  • Managing the creative team, tracking productivity, and liaising with support business functions for resources and equipment.
  • Developing, reviewing, and enforcing approvals, signoffs, and risk schedule from all editorials and creative products.
  • Tracking insights from multi-channel platforms and integrating the same into organization communications strategy.
  • Reviewing and assisting in developing business service delivery proposals
  • Engaging with management teams to determine creative & design needs.
  • Engaging with various business units, internal clients and external stakeholders to establish better creative ideas for continuous business process improvement.
  • Facilitating creative and design project kick-offs
  • Overseeing daily tasks tied to creative production.
  • Troubleshooting issues that could slow down the creative process.
  • Recommending changes to workflows to improve efficiencies and cut operational costs

Qualifications or requirements (e.g., education, skills)

For appointment to this grade an officer must have: -

  • Served for a cumulative period of nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position;
  • Bachelor’s degree in Public Relations, Communication, Journalism, Marketing, International relations or equivalent qualifications from a recognized institution;
  • Management course lasting not less than four (4) weeks in a recognized institution;
  • Membership to a relevant professional body and in good standing where applicable;
  • Certificate in Computer Applications; and
  • Shown merit and ability as reflected in work performance and results.

Experience needed

Nine (9) years relevant work experience three (3) of which must have been in the grade of Senior Corporate Communication Officer or in a comparable position.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

  • Key Competencies and skills: Leadership, Creativity and tenacity, Problem solving, Analytical, Innovative thinking, Interpersonal Skills, Communication, Emotional intelligence, Team player
  • HELB is an equal opportunity employer. HELB encourages applications

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer

Higher Education Loans Board

Anniversary Towers, 19th Floor

P.O. Box 69489 - 00400

NAIROBI, KENYA

Soft copies to be sent to the specific addresses provided for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: Monday, February 16 2026
Duty Station: Nairobi | Nairobi
Posted: 27-01-2026
No of Jobs: 1
Start Publishing: 27-01-2026
Stop Publishing (Put date of 2030): 10-10-2076
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