Responsibilities

• • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  • Adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
  Risk Analysis and Audit
  • Practice and collaborate on Risk assessments for products and services with internal stakeholders. 
  • Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
  • As part of Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
  • Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud. 
  Forensic Reviews and Investigation
  • Execution of Forensic reviews across Business risk areas.
  • Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development. 
  Data Analytics and Mining
  • Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
  • Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
  • Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases
  • Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls
  • Create fraud solution use cases and detailed product roadmap documents to articulate desired
  • features and functionalities of the desired Fraud architecture and functionalities.
  • Track and analyze frontline metrics for Demand
  • Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
  • Support front line teams with required insights on demand and collaborate on first time resolution of demand.
  Automation, Reporting and Tooling
  • Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services. 
  • Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation
  • Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management. 
  • Work closely with other business stakeholders on reporting unification for Corp Security Demand
  • Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.
  Core competencies, knowledge and experience:
  • Deepen team connection to our customers and communities.
  • Foster authentic relationships with customers and partners that build trust.
  • Explicitly take customer-centric decisions and take personal ownership to achieve results.
  • Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
  • Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.
  Purpose
  • Create an inspiring vision for your team to drive strategy and performance.
  • Show ambition and courage, empowering others to go beyond the plan.
  • Bold and challenge teams to reimagine how things are done.
  • Prompt new thinking and ideas by asking “what if” questions.
  • Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.
  Innovation
  • Create psychological safety so everyone can have an impact.
  • Fuel innovative ideas from others and test them to enable growth.
  • Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
  • Share your ongoing learning and personal purpose with others.
  • Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.
  Collaboration
  • Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
  • Actively collaborate to break silos and hold your team accountable to do the same.
  • Develop others to make the most of their talents and coach them to take ownership to get things done.
  • Create an inclusive environment ensuring the safety and wellbeing of others.
  • Live our Purpose and demonstrate the highest Standard of integrity.
  Qualifications
  • Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications. 
  • Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
  • Understanding of Agile Methodology.
  • At least 5 years experience in a Telco environment
  • At least 5 years in data analytics environment generating business insights by running long lead, realtime and ad-hoc analysis and have proven experience in a telecoms environment. 
  • Highly developed interpersonal and communication skills.
  • Ability to manage and coordinate multiple projects simultaneously with strict deadlines to deliver on commitments
  • Highly developed interpersonal and communication skills.
  • Possess high professional and ethical standards.
• Customer Obsession
• Principal Officer, Fraud Detection and Analytics

• Uphold the company code of conduct, policies, and procedures to ensure integrity and accountability.
• Collaborate on Risk assessments and Fraud control strategies.
• Execute Forensic reviews and develop fraud controls for products and services.
• Work on Data Analytics models to prevent fraud and address customer pain points.
• Define risk-based automation and reporting requirements for monitoring fraud solutions.

• Relevant Degree in Business, Engineering, or IT.
• Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
• Understanding of Agile Methodology.
• At least 5 years experience in a Telco environment.
• Highly developed interpersonal and communication skills.