Title and Summary

Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.

In this role, you will lead the development, optimization and delivery of Airport benefits, including the new Mastercard Collection fast track lanes and Taste of Priceless locations. You will manage key partner relationships, negotiate new opportunities and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the Travel vertical

Responsibilities

• Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value and align to global Airport strategy
• Revenue Growth: identify and execute opportunities that expand monetization of Airport benefits
• Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
• Leadership: manage high performing team, ensuring timely feedback, coaching and career development of team members

Experience

• 8+ years experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs
• Proven track record of managing high-value partner relationships and delivering measurable business results
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
• Ability to operate strategically while managing multiple complex initiatives in fast paced environments

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

• Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value and align to global Airport strategy
• Revenue Growth: identify and execute opportunities that expand monetization of Airport benefits
• Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
• Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
• Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
• Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
• Leadership: manage high performing team, ensuring timely feedback, coaching and career development of team members

• Proven track record of managing high-value partner relationships and delivering measurable business results
• Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
• Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
• Ability to operate strategically while managing multiple complex initiatives in fast paced environments

• 8+ years experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs