About Terumo BCT

At Terumo Blood and Cell Technologies, our 7,900+ team members play an important role in the collection, processing, development, and delivery of those blood- and cell-based treatments - so our customers can help more patients access the highest standards of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accountable for implementation and routine use of designated products throughout designated region
• Responsible for follow-up after in routine use with the customer and maintaining a high customer satisfaction
• Responsible for application support from pre- sales to routine use of assigned technologies at customer site in close collaboration with sales to ensure seamless integration within the sales priorities
• Provide implementation support for evaluations, validations, clinical & marketing studies with the aim of demonstrating competitive advantages or market acceptance of the product
• Execute effective transfer of knowledge to external customers during trainings at the customer site and at centrally organized trainings, presentations at workshops/Succession meetings
• Provide on-call and on-site operational troubleshooting related to assigned technologies
• Maintain high level of product knowledge in the technology to successfully demonstrate systems to external customers
• Input in development & implementing of new customer training and implementation tools & processes (e.g. e-tools for customer trainings)
• During customer facing exercises, provide value based product information focusing on our differentiators and maximizing the utilization rate
• Build strong working relationship with internal/external customers and distributors in order to achieve the goals related to the essential duties and responsibilities
• Perform ongoing market assessment and customer specific technical needs, problems, and opportunities to increase sales
• Ensure frequent communication and input to sales consultants and account managers to assure follow-up of identified sales leads
• Identify the need for, and provides input to, improvements in protocols developed to support the use of Terumo BCT devices and applications
• Provides input/feedback to marketing and product management to recommend changes in product design, manufacturing, quality and any other aspect of the product or service
• Responsible for conducting in-service training

Sales process (design the solution): Assist the sales team in creating solutions around the product, model the value proposition, validate with external stakeholders. Assist the sales team in constructing the product differentiators and tie them to each of the personal wins of each buyer influencer in a designated area

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor in Life Sciences or Engineering or equivalent by experience

Experience

• A first work experience in a similar role/ related industry
• Knowledge of the medical device sector
• Experience understanding business products & therapy applications

• Accountable for implementation and routine use of designated products throughout designated region
• Responsible for follow-up after in routine use with the customer and maintaining a high customer satisfaction
• Responsible for application support from pre- sales to routine use of assigned technologies at customer site in close collaboration with sales to ensure seamless integration within the sales priorities
• Provide implementation support for evaluations, validations, clinical & marketing studies with the aim of demonstrating competitive advantages or market acceptance of the product
• Execute effective transfer of knowledge to external customers during trainings at the customer site and at centrally organized trainings, presentations at workshops/Succession meetings
• Provide on-call and on-site operational troubleshooting related to assigned technologies
• Maintain high level of product knowledge in the technology to successfully demonstrate systems to external customers
• Input in development & implementing of new customer training and implementation tools & processes (e.g. e-tools for customer trainings)
• During customer facing exercises, provide value based product information focusing on our differentiators and maximizing the utilization rate
• Build strong working relationship with internal/external customers and distributors in order to achieve the goals related to the essential duties and responsibilities
• Perform ongoing market assessment and customer specific technical needs, problems, and opportunities to increase sales
• Ensure frequent communication and input to sales consultants and account managers to assure follow-up of identified sales leads
• Identify the need for, and provides input to, improvements in protocols developed to support the use of Terumo BCT devices and applications
• Provides input/feedback to marketing and product management to recommend changes in product design, manufacturing, quality and any other aspect of the product or service
• Responsible for conducting in-service training
• Sales process (design the solution): Assist the sales team in creating solutions around the product, model the value proposition, validate with external stakeholders. Assist the sales team in constructing the product differentiators and tie them to each of the personal wins of each buyer influencer in a designated area

• Product knowledge
• Customer support
• Sales support
• Training delivery
• Troubleshooting
• Market assessment
• Communication
• Relationship building

• Bachelor in Life Sciences or Engineering or equivalent by experience
• A first work experience in a similar role/ related industry
• Knowledge of the medical device sector
• Experience understanding business products & therapy applications