Job Purpose

The job holder is responsible for delivering excellent service to clients and ensuring an overall positive client experience by carrying out program management, client administration and coordination.

Responsibilities

Program Management and Administration

• Manage student files, coordinate timetables and class scheduling, and inform students of exam matters.
• Continually devise ways to enhance customer experience and deepen participant relationships to maintain lasting client and partner connections.
• Collaborate with the Business Development team to maintain high-quality standards in admission processes, invoicing, program material preparation, faculty evaluation, and facilities.
• Collaborate with the quality assurance department to ensure high standards throughout the program for a stellar student experience. Collect student feedback formally and informally.
• Work closely with support departments like finance, cafeteria, marketing, coaching, and other service providers to ensure effective program logistics and smooth program execution.
• Program Scheduling and Room Booking: Handle booking of SBS rooms and conference spaces.
• Plan and coordinate all logistics related to programs and class management.

Faculty Involvement

• Follow up faculty confirmations, fulfilment of faculty contractual agreements by all stakeholders, ensure timely receipt of course outlines and course unit materials, class attendance, faculty payments as well as logistical arrangements for international faculty.
• Work with the program leads to ensure faculty submit all program materials in good time.
• Organize faculty and program review meetings before and after the module/trimester.

Program and Stakeholder Coordination

• Maintain and manage the program guests’ database working closely with the respective stakeholders to avoid overlaps.
• Handle guest speaker logistics including parking reservations, hosting, gifts and thank you letters.
• Provide logistical support to the Business Development team for the various marketing activities and events such as open days.

Program Operations, Financial & Reporting Management

• Ensure that the SBS program fee payment policies are adhered to and program fees are paid as per approved fee structure.
• Manage cost drivers and specific line items as per approved budget to ensure profitability margins are met or exceeded.
• Report and discuss activity schedules and plans, submit management reports on coordination activities to the team leader as per agreed timelines.

Requirements

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s degree from a recognized institution.
• At least 2 years’ relevant experience.

Key Competencies and Skills

• Organizational and Project Management Skills.
• Strong Interpersonal and Communication Skills.
• Problem Solving and Decision-Making Ability.
• Proficiency in Microsoft Office Suite, Learning Management Systems, virtual platforms and CRM systems.

• Manage student files, coordinate timetables and class scheduling, and inform students of exam matters.
• Continually devise ways to enhance customer experience and deepen participant relationships to maintain lasting client and partner connections.
• Collaborate with the Business Development team to maintain high-quality standards in admission processes, invoicing, program material preparation, faculty evaluation, and facilities.
• Collaborate with the quality assurance department to ensure high standards throughout the program for a stellar student experience. Collect student feedback formally and informally.
• Work closely with support departments like finance, cafeteria, marketing, coaching, and other service providers to ensure effective program logistics and smooth program execution.
• Program Scheduling and Room Booking: Handle booking of SBS rooms and conference spaces.
• Plan and coordinate all logistics related to programs and class management.
• Follow up faculty confirmations, fulfilment of faculty contractual agreements by all stakeholders, ensure timely receipt of course outlines and course unit materials, class attendance, faculty payments as well as logistical arrangements for international faculty.
• Work with the program leads to ensure faculty submit all program materials in good time.
• Organize faculty and program review meetings before and after the module/trimester.
• Maintain and manage the program guests’ database working closely with the respective stakeholders to avoid overlaps.
• Handle guest speaker logistics including parking reservations, hosting, gifts and thank you letters.
• Provide logistical support to the Business Development team for the various marketing activities and events such as open days.
• Ensure that the SBS program fee payment policies are adhered to and program fees are paid as per approved fee structure.
• Manage cost drivers and specific line items as per approved budget to ensure profitability margins are met or exceeded.
• Report and discuss activity schedules and plans, submit management reports on coordination activities to the team leader as per agreed timelines.

• Organizational and Project Management Skills.
• Strong Interpersonal and Communication Skills.
• Problem Solving and Decision-Making Ability.
• Proficiency in Microsoft Office Suite, Learning Management Systems, virtual platforms and CRM systems.

• Bachelor’s degree from a recognized institution.
• At least 2 years’ relevant experience.