Company Overview

Kipawa is a recruitment marketing agency that specialises in designing & implementing effective employer brand solutions. Whether it’s a full recruitment marketing strategy for your business including promoting the employer brand, or a kick-start to build momentum, Kipawa delivers a variety of employer brand solutions. Our proprietary content strategy & production techniques make our services manageable for businesses of all sizes, regardless of their budget.

Job Role Context

Our client in the Industrial Manufacturing and Packaging Technology industry is looking for a dynamic Project Manager to manage aftersales projects, strengthen key customer relationships and ensure projects are delivered efficiently.

Responsibilities

• Manage key accounts and build strong, long-term customer relationships.
• Lead aftersales projects, including audits, overhauls, maintenance contracts and other customer interventions.
• Coordinate customer requirements, internal resources, technical activities and project timelines.
• Proactively follow up on quotations, orders, receivables and project deliverables.
• Provide customers with technical advice and recommend appropriate aftersales solutions.
• Monitor project budgets, profitability, timelines, customer satisfaction and overall project performance.

Qualifications and Requirements

• University Degree or Higher National Diploma in Engineering, Project Management, or a related field.
• Strong knowledge of project management principles and experience handling complex projects.
• Proficiency in SAP and MS Office, including Excel, PowerPoint and MS Project.
• Strong analytical, problem-solving, communication, negotiation and client management skills.

Experience Needed

• 5+ years' experience in project management, preferably in a related industry.

Additional Notes

• This role involves regular travel both domestic and foreign and requires a valid passport and driver's licence.

• Manage key accounts and build strong, long-term customer relationships.
• Lead aftersales projects, including audits, overhauls, maintenance contracts and other customer interventions.
• Coordinate customer requirements, internal resources, technical activities and project timelines.
• Proactively follow up on quotations, orders, receivables and project deliverables.
• Provide customers with technical advice and recommend appropriate aftersales solutions.
• Monitor project budgets, profitability, timelines, customer satisfaction and overall project performance.

• Project management principles
• Handling complex projects
• SAP
• MS Office (Excel, PowerPoint, MS Project)
• Analytical skills
• Problem-solving skills
• Communication skills
• Negotiation skills
• Client management skills

• University Degree or Higher National Diploma in Engineering, Project Management, or a related field.