About us:

MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing.

Since entering the Kenyan market in 2019, we have financed over 100,000 vehicles and served over 50,000 satisfied customers. In June 2024, our new motorcycle financing issuances surpassed the 230 million Kenya shilling mark.

Our growth is attributed to a focused market growth strategy, a strong emphasis on data and technology, and robust risk management structures. We process loan requests within 24 hours and offer flexible repayment terms of up to 60 months.

Our mission is to provide convenient and affordable financing solutions to our customers, backed by a lowest price guarantee.

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal.

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya.

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

What you will do:

• Conduct routine call audits and document findings, highlighting both strengths and areas requiring improvement.
• Create detailed evaluation reports that include performance metrics, trends, and actionable insights.
• Provide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable patterns.
• Offer constructive feedback and coaching to agents based on call assessment results to enhance customer interaction and overall performance.
• Collaborate with DC manager and team leaders to identify skill gaps and training needs.
• Support the development of training materials and facilitate sessions aimed at improving agents’ competencies and understanding of debt collection procedures.
• Develop effective performance assessments using appropriate measurement indicators.
• Conduct group training sessions and one-on-one coaching with call center agents.
• Analyze key performance indicators (KPIs) to identify trends, performance gaps, and opportunities for improvement.
• Establish and maintain standards for customer interactions and oversee the implementation of monitoring programs.

What you will need:

• Degree or Diploma in Business, Social Sciences, or a related field.
• Minimum of two years of relevant experience.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good understanding of debt collection processes.
• Ability to deliver constructive feedback clearly and professionally.
• Highly adaptable, detail-oriented, and capable of working independently

With us you will:

Feel Good

• Friendly and dynamic work environment.
• Opportunity of being absorbed as a permanent employee after six months based on performance.
• Support from a professional international team.
• Opportunity for personal development

Win

• Fast results without the friction of bureaucracy
• great victories due to the transparency of the company and its goals
• bonuses and awards for the great work
• participate in victory celebrations with your co-workers

Grow

• together with an intelligent team
• yourself and the company with the established feedback culture
• your knowledge with training possibilities

• Conduct routine call audits and document findings, highlighting both strengths and areas requiring improvement.
• Create detailed evaluation reports that include performance metrics, trends, and actionable insights.
• Provide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable patterns.
• Offer constructive feedback and coaching to agents based on call assessment results to enhance customer interaction and overall performance.
• Collaborate with DC manager and team leaders to identify skill gaps and training needs.
• Support the development of training materials and facilitate sessions aimed at improving agents’ competencies and understanding of debt collection procedures.
• Develop effective performance assessments using appropriate measurement indicators.
• Conduct group training sessions and one-on-one coaching with call center agents.
• Analyze key performance indicators (KPIs) to identify trends, performance gaps, and opportunities for improvement.
• Establish and maintain standards for customer interactions and oversee the implementation of monitoring programs.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good understanding of debt collection processes.
• Ability to deliver constructive feedback clearly and professionally.
• Highly adaptable, detail-oriented, and capable of working independently

• Degree or Diploma in Business, Social Sciences, or a related field.