Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

The Quality Assurance (QA) Analyst is responsible for performing reviews to ensure accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams. This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications: Bachelor’s degree in business, Technology, Engineering, or a related field. Professional Qualifications / Membership to professional bodies/ Publication: Desirable - Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma). Competencies: Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector. Strong understanding of banking operations processes, including branch and central functions. In-depth knowledge of regulatory requirements affecting banking operations. Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills. Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels. Strong teamwork culture. Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.

Experience needed

Work Experience Required: Experience working in a risk, audit, or compliance-related function within a financial institution. Familiarity with QA frameworks, risk management principles, and internal audit methodologies.

• Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
• Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
• Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
• Support audits and compliance assessments with quality assurance insights and documentation.
• Fostering a culture of quality and continuous improvement.

• Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
• Strong teamwork culture.
• Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.

• Bachelor’s degree in business, Technology, Engineering, or a related field.
• Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma) - Desirable.
• Experience working in a risk, audit, or compliance-related function within a financial institution.
• Familiarity with QA frameworks, risk management principles, and internal audit methodologies.
• Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
• Strong understanding of banking operations processes, including branch and central functions.
• In-depth knowledge of regulatory requirements affecting banking operations.