Enashipai - A Maasai word meaning "A Place of Happiness!” Located within the splendor of the Great Rift Valley and by the shores of Lake Naivasha, Enashipai Resort and Spa is a multi award-winning leisure and conference destination offering authentic African hospitality focused on wellness. We pride ourselves in curating unique and memorable experiences for our guests.

KEY RESPONSIBILITIES

• Own the full credit customer cycle: from account opening and credit approval through billing, collections and account closure, ensuring compliance with approved credit limits, payment terms, credit policies, internal controls and documentation requirements.
• Manage key corporate, travel agents, and other credit accounts, maintaining strong customer relationships.
• Proactively follow up overdue balances, secure and monitor payment commitments, and escalate high-risk and long-outstanding debts.
• Maintain a clean and accurate receivables ledger through regular customer statement reconciliations and correct allocation of receipts.
• Resolve billing disputes, credit notes, refunds and account queries promptly.
• Monitor Accounts Receivable performance, including ageing, DSO, collection targets and overall cash conversion.
• Prepare and analyse weekly/monthly AR ageing and collection reports, highlighting risks, trends, commitments and expected collections for management.
• Support internal and external audits by maintaining complete, accurate and readily available receivables records and documentation.

WHAT WE’RE LOOKING FOR

We are looking for someone who is commercially aggressive on collections but professional in managing customer relationships. The ideal candidate should:

• Proven experience in managing a credit portfolio, preferably in a 4/5-star hotel or hospitality environment.
• Strong track record in credit control, collections and payment negotiations.
• Excellent communication and analytical skills, with strong attention to detail.
• Proactive and persistent, with confidence to address payment issues and escalate risks when required.
• Ability to collaborate effectively.
• Strong focus on cash collection, reducing overdue debt and improving DSO.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA 4 or equivalent professional qualification will be an added advantage.
• Minimum 3–5 years’ relevant experience in Accounts Receivable/Credit Control.
• Experience with hotel accounting systems such as Opera/Fidelio and Sun Financial, or similar systems, will be an advantage

• Own the full credit customer cycle: from account opening and credit approval through billing, collections and account closure, ensuring compliance with approved credit limits, payment terms, credit policies, internal controls and documentation requirements.
• Manage key corporate, travel agents, and other credit accounts, maintaining strong customer relationships.
• Proactively follow up overdue balances, secure and monitor payment commitments, and escalate high-risk and long-outstanding debts.
• Maintain a clean and accurate receivables ledger through regular customer statement reconciliations and correct allocation of receipts.
• Resolve billing disputes, credit notes, refunds and account queries promptly.
• Monitor Accounts Receivable performance, including ageing, DSO, collection targets and overall cash conversion.
• Prepare and analyse weekly/monthly AR ageing and collection reports, highlighting risks, trends, commitments and expected collections for management.
• Support internal and external audits by maintaining complete, accurate and readily available receivables records and documentation.

• Proven experience in managing a credit portfolio, preferably in a 4/5-star hotel or hospitality environment.
• Strong track record in credit control, collections and payment negotiations.
• Excellent communication and analytical skills, with strong attention to detail.
• Proactive and persistent, with confidence to address payment issues and escalate risks when required.
• Ability to collaborate effectively.
• Strong focus on cash collection, reducing overdue debt and improving DSO.
• Experience with hotel accounting systems such as Opera/Fidelio and Sun Financial, or similar systems, will be an advantage

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA 4 or equivalent professional qualification will be an added advantage.
• Minimum 3–5 years’ relevant experience in Accounts Receivable/Credit Control.