Background

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Role Overview

The Front Desk Receptionist will oversee daily front office operations, manage guest check-ins and check-outs, handle account reconciliations, and supervise housekeeping staff to ensure high standards of service and cleanliness.

Responsibilities

• Handle guest check-in, check-out, registration, payments, and inquiries to deliver efficient, high-quality hospitality service.
• Perform daily account reconciliation, process orders, log guest information, and maintain accurate operational records.
• Supervise cleaning staff by arranging shift schedules, assigning duties, and inspecting the quality of guest rooms and public areas.
• Address guest feedback and resolve complaints promptly during stays to maximize customer satisfaction.
• Maintain front desk cleanliness, perform regular inventory checks of supplies, and ensure equipment is properly maintained.

Requirements

• Minimum 3 years of experience in hotel front desk or customer service operations, with strong familiarity in front desk SOPs, account handling, and conflict resolution.
• Experience in scheduling, managing, and inspecting the quality of cleaning staff work.
• Physical appearance requirements: Female 168cm; Male 180cm, with a professional and elegant demeanor.
• Outgoing, highly service-oriented, with strong communication skills and flexible emergency response capabilities.
• Meticulous, responsible, and fully adaptable to shift work schedules.

• Handle guest check-in, check-out, registration, payments, and inquiries to deliver efficient, high-quality hospitality service.
• Perform daily account reconciliation, process orders, log guest information, and maintain accurate operational records.
• Supervise cleaning staff by arranging shift schedules, assigning duties, and inspecting the quality of guest rooms and public areas.
• Address guest feedback and resolve complaints promptly during stays to maximize customer satisfaction.
• Maintain front desk cleanliness, perform regular inventory checks of supplies, and ensure equipment is properly maintained.

• Strong communication skills
• Conflict resolution
• Customer service operations
• Front desk SOPs
• Account handling
• Scheduling
• Managing cleaning staff
• Inventory checks
• Emergency response capabilities

• BA/BSc/HND
• Minimum 3 years of experience in hotel front desk or customer service operations
• Strong familiarity in front desk SOPs, account handling, and conflict resolution
• Experience in scheduling, managing, and inspecting the quality of cleaning staff work
• Physical appearance requirements: Female 168cm; Male 180cm
• Professional and elegant demeanor
• Outgoing personality
• Highly service-oriented
• Flexible emergency response capabilities
• Meticulous
• Responsible
• Fully adaptable to shift work schedules