Bantu Africa Resort is a hotel with a difference giving its clientele a choice to enjoy the beauty of Mt. Kenya Region. From the beautiful aberdare forest, the Mt. Kenya and wonderful agricultural experience for Agri tourism not only leaves you entertained but well informed and empowered for entrepreneurship.

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Receptionist

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

2 years

Location

Nairobi

Job Field

Administration / Facilities

QUALIFICATIONS

Diploma or Bachelor's Degree in Tourism Management, Hospitality Management, or a related field

Minimum of two years' experience in the hospitality industry

Experience in a hotel, resort, or spa environment will be an added advantage

Strong communication and customer service skills

Ability to multitask while maintaining

accuracy and professionalism

CANDIDATE PROFILE

The ideal candidate should be welcoming. organised, confident, well-groomed, professional, and passionate about guest service in a busy hospitality environment.

KEY RESPONSIBILITIES

Welcome guests warmly and provide a friendly, professional first impression Handle guest check-ins, check-outs, reservations, and enquiries efficiently

Respond promptly to guest requests, concerns, and feedback

Escalate guest issues where necessary for timely resolution

Answer telephone calls, emails, and other communication channels professionally

Coordinate with housekeeping, restaurant, spa, and other departments to ensure seamless guest experiences

Maintain accurate guest records, billing information, and reservation details

Process payments, issue receipts, and prepare daily front office reports

Provide information about resort facilities, services, promotions, and local attractions Ensure the reception area remains clean, organised, and welcoming at all times

Handle multiple tasks simultaneously while maintaining professionalism Uphold the resort's standards of hospitality, confidentiality, and customer satisfaction

• Welcome guests warmly and provide a friendly, professional first impression
• Handle guest check-ins, check-outs, reservations, and enquiries efficiently
• Respond promptly to guest requests, concerns, and feedback
• Escalate guest issues where necessary for timely resolution
• Answer telephone calls, emails, and other communication channels professionally
• Coordinate with housekeeping, restaurant, spa, and other departments to ensure seamless guest experiences
• Maintain accurate guest records, billing information, and reservation details
• Process payments, issue receipts, and prepare daily front office reports
• Provide information about resort facilities, services, promotions, and local attractions
• Ensure the reception area remains clean, organised, and welcoming at all times
• Handle multiple tasks simultaneously while maintaining professionalism
• Uphold the resort's standards of hospitality, confidentiality, and customer satisfaction

• Strong communication skills
• Customer service skills
• Ability to multitask
• Professionalism
• Welcoming demeanor
• Organized
• Confident
• Well-groomed
• Passionate about guest service

• Diploma or Bachelor's Degree in Tourism Management, Hospitality Management, or a related field
• Minimum of two years' experience in the hospitality industry
• Experience in a hotel, resort, or spa environment will be an added advantage