HR, Payroll & Consulting Solutions

People are at the heart of every successful organization. Investing in human capital is one of the smartest moves a business leader can make. But without the right systems to manage and measure your performance, this investment will never truly deliver. The complexities of managing your human capital are made all t...

Receptionist

Job TypeFull Time

QualificationDiploma

Experience3 years

LocationNairobi

Job FieldAdministration / Secretarial

Key Responsibilities

Front Office Services

• Cordially greets members, guests, and visitors by a proper title upon arrival.
• Ascertain the visitors, member and guest’s needs and direct them accordingly while maintaining a positive personality.
• Monitor visitor/member access and maintain security awareness.
• Resolve customers/members/guest issues and provide relevant information.
• Ensure that members are properly dressed in regards to the activities or premises to be accessed.

Communication and Administration

• Facilitate efficient internal and external communication.
• Receive and sort mails/deliveries/couriers.
• Conduct sales/payments transactions e.g cheques etc.
• Maintain tidiness and cleanliness at the reception area.
• Ensure adequate supply of requirements at the reception including stationery and communal water and reading material.
• Maintain proper record keeping of data.
• Assist in the planning and preparation of meetings when called upon.
• Prepare and submit timely reports and information for decision making.
• Continuous professional development to keep up with current industry trends.

Key Competencies

• Excellent communications skills
• Team player
• Excellent customer service skills
• Pleasant and cheerful
• Excellent organization skills
• Integrity and confidentiality
• Professional attitude and appearance
• Ability to prioritize and multitask

Academic & Professional Qualifications

• Diploma in Front Office Operation or any business related field
• Proficiency in ICT with MS office and internet ability
• Computer literate

Relevant Experience

• At least 3 years’ experience in a similar role in a busy office.

• Cordially greets members, guests, and visitors by a proper title upon arrival.
• Ascertain the visitors, member and guest’s needs and direct them accordingly while maintaining a positive personality.
• Monitor visitor/member access and maintain security awareness.
• Resolve customers/members/guest issues and provide relevant information.
• Ensure that members are properly dressed in regards to the activities or premises to be accessed.
• Facilitate efficient internal and external communication.
• Receive and sort mails/deliveries/couriers.
• Conduct sales/payments transactions e.g cheques etc.
• Maintain tidiness and cleanliness at the reception area.
• Ensure adequate supply of requirements at the reception including stationery and communal water and reading material.
• Maintain proper record keeping of data.
• Assist in the planning and preparation of meetings when called upon.
• Prepare and submit timely reports and information for decision making.
• Continuous professional development to keep up with current industry trends.

• Excellent communications skills
• Team player
• Excellent customer service skills
• Pleasant and cheerful
• Excellent organization skills
• Integrity and confidentiality
• Professional attitude and appearance
• Ability to prioritize and multitask

• Diploma in Front Office Operation or any business related field
• Proficiency in ICT with MS office and internet ability
• Computer literate