ABOUT US

MOGO Auto Limited is part of Eleving Group, a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.

We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing.

With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya.

We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.

Responsibilities

Job Purpose

To serve as the first point of contact for visitors, clients, employees, and other stakeholders, ensuring a professional, welcoming, and efficient reception experience. The Receptionist will manage front-office operations, telephone communications, visitor coordination, and general administrative support to facilitate smooth day-to-day office operations.

1. Guest Management:

• Ensure the reception desk is always manned and that all visitors and Mogo staff always display their identification tags.
• Collect visitors’ information and direct them to the individual they are meeting.

2. Travel Management

• Flight Booking - Book return tickets for staff after a travel request has been raised and duly approved.
• Car hire for staff on business trips.
• Reconcile and submit transport invoices.

3. Accommodation

• Book appropriate hotel accommodation for staff, adhering to the Travel Policy and ensuring price comparisons and adherence to guidelines for non-contracted locations.
• Keep an updated list of partner hotels in the admin documents.
• Look for new hotels.

4. Business Cards and Staff IDs

• Process business card requests for staff.
• Process new staff IDs for non-HQ staff & keep updated records of: Forgot IDs, Guest badges & Visitor badges

5. Health & Safety Supplies

• First Aid Compliance: Ensure that all floors at HQ are equipped with First Aid boxes to meet compliance requirements.
• Fire Extinguishers: Support compliance by ensuring fire extinguishers are supplied and in good condition.

6. Office maintenance

• Monthly fumigation: Request fumigation to be carried out on all floors every 2 weeks
• Routine cleaning maintenance: This entails repainting meeting rooms, removal of cobwebs (organize with service provider thorough cleaning over the weekend to be carried out monthly).

7. Maintenance of Water Tracker

• Maintain and update the tracker accurately to ensure proper record-keeping and to support monthly invoice reconciliation.

8. Reliever in Admin, needs basis

• Coverage rate: Ensures full coverage whenever the other receptionist is away. Be punctual in readiness to assume the role promptly.
• Responsiveness to Inquiries: ensure prompt and professional handling of calls, visitors, and internal queries.
• Provide necessary reservations for business trips for management and other staff members.

Requirements

Qualifications and Experience;

• Diploma/Certificate in Front Office Operations, Business Administration, Customer Service, Secretarial Studies, or a related field.
• At least one to two years of experience in reception, front-office operations, customer service, or administrative support.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using telephone systems, visitor registers, and office administration tools is an added advantage.

Required Skills & Competencies:

• Strong desire to learn along with professional drive.
• Must be self-motivated with a willingness to take initiative and solve complex problems.
• Should be able to thrive in a fast-paced and sometimes high-pressure environment.
• Must have excellent analytical skills.
• Must be fluent in English and Swahili, both verbally and written

With us you will

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
  • Health insurance (after probation period)
  • Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities

WHY JOIN US

• Opportunity to work in a diverse, international environment across Africa and the Baltics.
• Exposure to cross-border taxation, compliance and group-level reporting.
• A supportive, growth-oriented team culture that values continuous learning and professional development.

Equal Employment Opportunity Policy

Mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law

• Ensure the reception desk is always manned and that all visitors and Mogo staff always display their identification tags.
• Collect visitors’ information and direct them to the individual they are meeting.
• Flight Booking - Book return tickets for staff after a travel request has been raised and duly approved.
• Car hire for staff on business trips.
• Reconcile and submit transport invoices.
• Book appropriate hotel accommodation for staff, adhering to the Travel Policy and ensuring price comparisons and adherence to guidelines for non-contracted locations.
• Keep an updated list of partner hotels in the admin documents.
• Look for new hotels.
• Process business card requests for staff.
• Process new staff IDs for non-HQ staff & keep updated records of: Forgot IDs, Guest badges & Visitor badges
• First Aid Compliance: Ensure that all floors at HQ are equipped with First Aid boxes to meet compliance requirements.
• Fire Extinguishers: Support compliance by ensuring fire extinguishers are supplied and in good condition.
• Monthly fumigation: Request fumigation to be carried out on all floors every 2 weeks
• Routine cleaning maintenance: This entails repainting meeting rooms, removal of cobwebs (organize with service provider thorough cleaning over the weekend to be carried out monthly).
• Maintain and update the tracker accurately to ensure proper record-keeping and to support monthly invoice reconciliation.
• Ensures full coverage whenever the other receptionist is away. Be punctual in readiness to assume the role promptly.
• ensure prompt and professional handling of calls, visitors, and internal queries.
• Provide necessary reservations for business trips for management and other staff members.

• Strong desire to learn along with professional drive.
• Must be self-motivated with a willingness to take initiative and solve complex problems.
• Should be able to thrive in a fast-paced and sometimes high-pressure environment.
• Must have excellent analytical skills.
• Must be fluent in English and Swahili, both verbally and written

• Diploma/Certificate in Front Office Operations, Business Administration, Customer Service, Secretarial Studies, or a related field.
• At least one to two years of experience in reception, front-office operations, customer service, or administrative support.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using telephone systems, visitor registers, and office administration tools is an added advantage.